Google Migration Error Codes - Explained
- Dan Jakubiak
- Megan Clark
- Ashley Mattingly
- John Tindall
While ITS pre-stages your data from Google Drive into Microsoft OneDrive, users may receive an email notifying them of issues that occurred during the process. If you receive an email, you must take action to fix the error before your final migration. This guide explains the error codes that you may see in an email from ITS.
If you receive an error code that is not listed on this page and would like clarification, please email techsupport@uconn.edu.
Error Codes
These errors need to be addressed before your final migration. Depending on the error, if it is not fixed, you will need to manually download the file and upload it into OneDrive (conduct a manual migration).
Shortcut is not supported for migration.
There is a Shortcut in your Google Drive to another Google Drive file/location. These shortcuts cannot be migrated into Microsoft 365. If needed, recreate this shortcut once both sets of data are in 365. review this guide to learn how to create a shortcut (known as a “web link”) in OneDrive: Add Web Link to OneDrive
Permissions issue: File marked as restricted or not copyable.
This file is owned by another Google Drive user and will be migrated with their data. If you need access to the file after the migration, contact the owner and ask them to share it with you through OneDrive.
Item path length (###) exceeds the limit (400)
The maximum file path limit in Microsoft OneDrive is 400 characters. This file exists in a file path that exceeds this limit. Please shorten the file path and/or name in order to migrate the file. For help, visit: File Path Limit - OneDrive and SharePoint
File size is larger than supported by Office365. Maximum supported size is 15 GB.
Microsoft 365 supports files up to 250GB in size, but the migration tool can only handle files under 15GB. Please manually download the file and upload it into OneDrive.
Failed to get file. This file has been identified as malware or spam and cannot be downloaded. Google error type cannotDownloadAbusiveFile.
This file has been detected as malware or spam by an automatic scan conducted by the migration tool. Please confirm that you genuinely know the source of this file and that this file is needed. If the file is needed, manually download the file and scan with an antimalware program. If the file is safe, upload it to OneDrive.
Failed to create new forms, due to the maximum number of forms reached.
Each UConn Microsoft 365 account can hold up to 400 Microsoft Forms. If you have more forms than this, please delete any you do not need migrated, or transfer ownership to a colleague who has fewer than 400 forms.