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Known issues:

  • Sound card drives don't work without the proper driver. Imaging should solve this issue.
  • USB-C adapters are unreliable. If there are issues, use another adapter. Recommend using a USB to Eth adapter instead.
  • XPS 7390 laptops webcam doesn't work after re-image. Solution is to update BIOS (1.6.2) to most current version (contains a fix) and uninstall the webcam driver in device manager and check delete the driver, then reinstall this driver: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=gdd1w&oscode=wt64a&productcode=xps-13-7390-2-in-1-laptop
  • Some computers didn't come pre-registered in direct access, do a GPUPDATE /FORCE before giving the computer out.
  • Some computers will come with Matt as the admin on them, remove his name and add the user as admin. Matt will get inherited permissions but will eliminate confusion as to who owns the computer.
  • Unable to re-image laptops at the moment. Do not re-image.
  • Unable to let faculty into building, these instructions should work at the Franklin Street Entrance


Latitude 7400 and XPS 7390

Steps 1-9 should be done before an appointment with a user.

  1. Verify the computer is slated to go to the appropriate person in Active Directory. This is required to be done pre-deployment. If not, correct or submit ticket if needed.
  2. Use USB-C adapter to connect to Ethernet
  3. Login as netid admin
  4. Prevent the computer from sleeping so it stays awake on AC power so it gets all policies.
  5. Download and install the following driver: \\uconn\efs\Stamford\TSG\Install\Drivers\Latitude 7400\Audio\Realtek-High-Definition-Audio-Driver_FCPP2_WIN_6.0.8838.1_A09.exe for Latitude if needed, XPS users can skip this step
  6. Connect to UConn Secure
  7. Do a gpupdate /force
  8. Verify the user is an admin, add them if not.
  9. If possible, leave computer on overnight to get software/policies (optional, not required)
  10. Open the start menu, type Notepad > Open File Location > Shift + Right Click Notepad and run as different user
  11. Have the user login with their NETID, this will cache their profile.
  12. Restart and have the user login
  13. Assist with user requested customization as needed.
  14. Recommend at a minimum, signing into outlook, one drive, adding P and Q drives.
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