Loaner check-out procedure (iPad and Laptop)

Instructions

Stamford campus loaner request forms can be found on our Stamford ITS webpage.

Have the client fill out the appropriate request form (either Student iPad Request or Student Laptop Request)
- Upon form submission, the requestor gets an automated IT Service Desk email with ISD ticket number of their loan request.
Once the form has been completed, find the associated ticket that was made by searching in Jira for the client’s NetID. The ticket can take a minute or two to be created. Check the Components section, add Stamford Support, and remove all others.
If this is a laptop loan request, notify a fulltime Stamford ITS staff member, as they will need to add Laura Tropp under Request Participants and reach out to her for approval.
Once loan is approved, in the ticket click on Add form, select Loaner Check-Out and add.
Make sure that the listed user in the form is the client. If not, change it to their NetID.
Ensure that the consent form was filled out (this is the form that was completed in step 1).
Choose a device by asset tag. The only devices listed should be ones that are available according to Assets. Deployed assets will not appear.
Select additional equipment as desired.
Select a due date.
Click Save and submit.
- This will update the iPad in Assets as CHECKED OUT to the user with the due date you entered. This will also update the ticket as Scheduled with the same date.