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The go-to guide for all referrals and escalations, whether internal or external to the ITS Technology Support Center.

Departments supported by ITS Device Support

ITS Device Support provides support for workstations and associated equipment. Departments supported by ITS Device Support will have most IT-related issues handled directly by ITS.

  • Academic Achievement Center

  • Accounts Payable

  • Admissions

  • African American Cultural Center

  • Air Force ROTC

  • Alumni

  • Animal Science (CAHNR)

  • Asian American Cultural Center

  • Office of the Associate Vice President of Financial Operations and Controller

  • Division of Athletics

  • Audit and Management Advisory Services

  • Avery Point Sea Grant / CIRCA

  • Office of the Bursar

  • Center for Career Development

  • Center for Excellence in Teaching and Learning

  • College of Agriculture, Health and Natural Resources (CAHNR)

  • Document Production Center

  • Office of Early College Programs

  • Extension

    • Windham County

    • Tolland County

    • Hartford County

    • Litchfield County

    • Fairfield County

    • New Haven County

    • Middlesex County

    • New London County

  • Facilities Operations

  • First Year Programs

  • Office of the General Counsel

  • Global Affairs

  • The Graduate School

  • Office of Governmental Relations

  • Office of Student Financial Aid Services

  • Human Resources

  • Humanities Institute

  • Information Technology Services

  • Institute of Materials Science (IMS)

  • Office of Institutional Equity

  • Kinesiology (CAHNR)

  • Lodewick Visitors Center

  • Mail Services

  • Marine Sciences

  • Office of the President

  • Orientation

  • Pathobiology (CAHNR)

  • Payroll Department

  • Office of the Provost

  • Puerto Rican / Latin American Cultural Center

  • Purchasing Department

  • Quantitative (Q) Learning Center

  • Rainbow Center

  • Office of the Registrar

  • School of Fine Arts

  • School of Nursing

  • School of Pharmacy

  • Summer and Winter Programs

  • Technology Incubation Program

  • Office of Treasury Services

  • UConn Impact

  • University Communications

  • University Events & Conference Services

  • University Planning, Design and Construction (UPDC)

  • Division of University Safety

  • Veteran Affairs and Military Programs

  • Office of the Vice President for Enrollment Management & Planning

  • Office of the Vice President for Research

  • Women’s Center

  • Writing Center

Departments supported by College of Liberal Arts and Science IT (CLAS IT)

To contact CLAS IT, email clasit@uconn.edu or create a request using their revamped website is https://sharedservices.clas.uconn.edu/information-technology/. IT professionals can move tickets in Jira to the CLAS project.

  • Anthropology

  • Center for Regen Biology

  • Chemistry

  • Communication and Communication Services

  • Ecology and Evolutionary Biology

  • Economics

  • English

  • Geography

  • Geosciences

  • History

  • Human Development and Family Studies

  • Institute for Systems Genomics

  • El Instituto

  • Journalism

  • Linguistics

  • Literatures, Cultures and Languages

  • Mathematics

  • Molecular and Cell Biology

  • Museum of Natural History

  • Philosophy

  • Physics

  • Physiology and Neurobiology

  • Political Science

  • Psychology/Psychological Sciences

  • Sociology

  • Speech, Language, and Hearing Sciences

  • Statistics

  • Women’s, Gender, and Sexuality Studies

Departments supported by IT Student Life & Enrollment (IT-SLE)

To contact IT-SLE, call 860-486-8992. Press option 0 for staff assistance. Tickets in Jira can be moved to IT-SLE (SAIT) in Jira by IT professionals.

  • Center for Students with Disabilities

  • Community Outreach

  • Community Standards

  • Counseling & Mental Health Services

  • Dean of Students Office

  • Dining Services

  • Off-Campus Student Services

  • Office of Fraternity and Sorority Life

  • One Card Office

  • Residential Life

  • Recreation Center

  • Student Activities

  • Student Health Services

  • Student Union

  • Undergraduate Student Government (USG)

  • Wellness and Prevention Services

Departments supported by Engineering Technical Services (ETS)

ETS can be contacted at 860-486-1821 or soehelp@uconn.edu. Tickets in Jira can be moved by IT professionals to Engineering Technical Services.

COE Departmental Contacts

  • College of Engineering

  • Eversource Energy Center

Neag School of Education

Support contacts for the Neag School of Education are Cory Joyce - 860-486-0292 and Cathleen Hammel.

School of Business

IT support for the School of Business is led by Department Lead Alexander del Campo.

UConn Foundation

The following contacts provide support for the UConn Foundation.

  • Daniel Nevelos (Director of Information Technology) - 860-486-6932

  • Kevin Humphrey (Network Manager) - 860-486-4902

  • Austin McMenemy (Network and Help Desk - Administrator) - 860-486-0964

  • Anthony Caruso (Help Desk and Desktop Specialist) - 860-486-0964

Campuses

Avery Point

  • The Avery Point campus is supported by Mark Bond - 860-405-9186

  • The Marine Sciences dedicated contact is Todd Fake - 860-405-9067

Hartford

Hartford ITS provides support to the Hartford campus.

  • Hartford County Extension

  • School of Public Policy

  • School of Social Work

  • Rudd Center

  • Innovations Institute

School of Law

The School of Law is supported by Ricardo Mardales - 860-570-5158

Stamford

The Stamford campus is supported by Matt Proulx and Jeffrey Shapiro - 203-251-9599.

https://stamford.uconn.edu/its/

Waterbury

The Waterbury campus is supported by Braden Mellin and Andrew Washington (Deactivated) - 203-236-9955.

Other departments

Information below this point is private

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