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The go-to guide for all referrals and escalations, whether internal or external to the ITS Technology Support Center.

Departments Supported by ITS Device Support

/wiki/spaces/AIT/pages/3260973099

Academic Achievement Center

Graduate School


Admissions

Government Relations

Puerto Rican / Latin American Cultural Center (PRLACC)

African American Cultural Center

Human Resources

Q Center

Air Force ROTC

Humanities Institute

Rainbow Center

Alumni

Information Technology Services (ITS)

Registrar

Accounts Payable

Institute of Materials Science (IMS)

Rowe Center for Undergraduate Education

Asian American Cultural Center

Institute Research

School of Fine Arts

Athletics

Institutional Equity

School of Nursing

Audit, Compliance and Ethics

International Services

School of Pharmacy

Avery Point Sea Grant / CIRCA

Lodewick Visitors Center

Document Production

Bursar

Mail Services / Purchasing

Summer Programs

Career Services

Marine Sciences

Technology Incubation (TIP)

College of Agricultural & Natural Resources (CAHNR)

Kinesiology (CAHNR)

Treasury Services

Communications

Office of the Controller

UEI

Early College Experience (ECE)

Office of the General Counsel

UNESCO

Economic Development

Office of the President

University Events and Conference Services

Facilities (Motorpool, Warehouse, Parking Services)

Orientation Services

Veterans Services

Financial Aid

Payroll

VP of Enrollment Management

First Year Programs (FYP)

Provost's Office

Women's Center

Global Affairs

Pathobiology (CAHNR)

Writing Center

University Planning Design and Construction (UPDC)

Animal Science

Extension Offices (CAHNR)

New London County Extension

Fairfield County Extension

Windham County Extension

Middlesex County Extension

New Haven County Extension

Litchfield County Extension

Tolland County Extension

Hartford County Extension

Departmental Support Staff

Department

Technician

Geography (escalate to CLAS if needed)

CLAS IT - Richard Mrozinski - 486-3788

Mathematics (escalate to CLAS if needed)

CLAS IT - Kevin Marinelli - 486-2809

Physics (escalate to CLAS if needed)

CLAS IT - Michael Rozman - 486-5827

Psychology/Psychological Sciences (escalate to CLAS if needed)

Psych IT Support Policy

Eddie Rivera - (860-377-8403)

if not available, call Matthew Butwill - (6-5346 / 860-377-9018)

Travel

travel@uconn.edu - 860-486-2289 

Vice President for Research

Sponsored Programs

Biotech/Bioservices

CORE

eRA Help Desk

era-support@uconn.edu

486-7944

Student Affairs

  •  Center for Students with Disabilities

  •  Community Outreach

  •  Community Standards

  •  Counseling & Mental Health Services

  •  Dean of Students Office

  •  Dining Services

  •  Off-Campus Student Services

  •  Office of Fraternity and Sorority Life

  •  One Card Office

  •  Residential Life

  •  Recreation Center

  •  Student Activities

  •  Student Health Services

  •  Student Union

  •  Undergraduate Student Government (USG)

  •  Wellness and Prevention Services

Student Life Information Technology (SLIT)

Tickets in Jira can be moved to SLIT(SAIT) in Jira.

486-8992

(Press option for staff assistance)

Molecular & Cell Biology

CLAS IT - Nick McIntosh - 486-0308

Tickets in Jira can be moved to CLAS in Jira.

Customers are now directed to email clasit@uconn.edu or create a request.  Their revamped website is https://sharedservices.clas.uconn.edu/information-technology/

Center for Regen Biology

Ecology & Evolutionary Biology (EEB)

Physiology & Neurobiology

Anthropology

Communication/Communication Sciences

CLAS CSG Support:

Customers are now directed to email clasit@uconn.edu or create a request.  Their revamped website is https://sharedservices.clas.uconn.edu/information-technology/

CLAS IT Phone: (860) 486 - 1231

Tickets in Jira can be moved to CLAS in Jira.

Robert Dowden (Server Infrastructure): 486-5040

   Chemistry

   Economics

   English

   Geosciences

   History

   Human Development and Family Studies

   Institute for Systems Genomics - isg.uconn.edu

   El Instituto

   Journalism

   Linguistics

   Literatures, Cultures and Languages

   Museum of Natural History 

   Philosophy

   Political Science

   Sociology

   Speech, Language, and Hearing Sciences

   Statistics

   Women’s Gender & Sexuality Studies (WGSS)

University Safety IT Support - Also includes:
     Environmental Health & Safety

Office of the Fire Marshall & Building Inspector

Chris Dahl

Connor Raymond

486-5159

publicsafetyit@uconn.edu

 School of Fine Arts – unique software/equipment

Rick O'Toole - 486-3774

 Foundation

Daniel Nevelos (Director of Information Technology) - 486-6932

Kevin Humphrey (Network Manager) - 486-4902

Austin McMenemy (Network and Help Desk - Administrator) - 486-0964

Anthony Caruso (Help Desk and Desktop Specialist) - 486-0964

Schools


Avery Point

Mark Bond - 860-405-9186

Avery Point – Marine Sciences

Todd Fake - 860-405-9067

College of Agriculture, Health and Natural Resources (CAHNR)

  • Pathobiology & Veterinary Science

  • Allied Health

  • Kinesiology

  • Plant Science & Landscape Architecture

  • Nutritional Sciences

  • Extension Offices

  • Natural Resources

  • Ag & Resource Economics

Josh Mindek and Device Support Team

School of Education

Cory Joyce - 486-0292

Cathleen Hammel

Engineering

Energy Center

Engineering Technical Services

486-1821

Tickets in Jira can be moved to Engineering Technical Services

soehelp@uconn.edu

SOE Departmental Contacts

Hartford Campus

  • Hartford County Extension

  • School of Public Policy

  • School of Social Work

  • Rudd Center

  • Innovations Institute

Hartford ITS 

School of Social Work Building

38 Prospect Street

School of Business




IT Help Desk – Storrs

help@business.uconn.edu
486-5450

Hartford - 860-728-2405

Stamford
https://it.business.uconn.edu/
cititech@business.uconn.edu

Software Installation

Done by ITS Config Management

High-tech Classroom Support - 860 486 4357

Department Lead

Alexander del Campo

Stamford

Matt Proulx Jeffrey Shapiro

203-251-9599

Law School

Ricardo Mardales

860-570-5158

Waterbury Campus

Braden Mellin
Andrew Washington (Deactivated)

203-236-9955

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