Faculty, Staff, and Students who are experiencing issues with OneDrive or SharePoint on a computer may follow this guide to reset the OneDrive App. Resetting the app will help to resolve sync issues between your computer and the cloud.
Windows
On your keyboard, press Windows + R to open the Run window.
Copy and paste the follow code into the window:
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
Press Enter.
The OneDrive icon will disappear and then reappear.
If the icon doesn’t appear again, return to Step 1 but enter the following code instead:%localappdata%\Microsoft\OneDrive\onedrive.exe
Click on Ok.
Sign into OneDrive and allow your computer some time to resynchronize itself with the cloud.
Reach out to techsupport@uconn.edu if you continue to have issues after following these steps.