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Users may experience issues with their email client when 2FA is activated for the first time. Generally, the process for correcting the issue involves signing out or removing the email profile, and re-adding it to the device.

Some apps listed below use the term “Delete” when referring to removing an email account from your device. This refers to deleting the connection to your UConn email on your device. Rest assured, your UConn email account and all contents will remain safe in UConn’s Office 365 servers, and will sync back down to your device once you sign back in.

Below are the step to accomplish this on various UConn supported email platforms:

Mail App for iPhone & iPad

 Mail (built in mail client)

Sign Out

  1. Go to Settings > Mail > Accounts

  2. Select your UConn mail account.

  3. Click the Delete Account button.

Sign Back In

  1. Go to Settings > Mail > Accounts > Add Account

  2. Select the option for Microsoft Exchange

  3. Enter your UConn email address and enter a description of your choosing.

  4. When asked, “Sign in to your 'uconn.edu' Exchange account using Microsoft?”, select Sign In.

  5. You will be prompted to enter your NetID password and authenticate with DUO to complete the sign in.

  6. Once you are signed in, you will be asked which apps you want to use with Exchange. Select Mail, and whichever other apps suit your preference. Click Done when finished.

Outlook

 Outlook Mobile App (iPhone, Android, iPad)

Sign Out

  1. Open Outlook

  2. Click the icon in the top left corner to open the app settings.

  3. A menu should slide in from the left. Click the gear icon near the bottom left to access Outlook settings.

  4. Under “Mail Accounts” select your UConn email account.

  5. Scroll to the bottom and click the Delete Account button. Click Delete again to confirm.

Sign Back In

  1. If the UConn account was the only account in Outlook, you will automatically be brought to the “Add Account” screen. Otherwise, repeat steps 1-3 above to get back to the Outlook settings menu, and select Add Mail Account.

  2. Enter your UConn email address and NetID password, you will receive the DUO 2FA prompt to confirm.

 Outlook for Windows

Sign Out

  1. In Outlook, go to File > Office Account

  2. Under user information, click the Sign out link.

Sign Back In

  1. In Outlook, go to File > Office Account

  2. Click the Sign In link

  3. You will now be presented with the Microsoft log in screen. After entering your UConn email address and NetID password, you will receive the DUO 2FA prompt to confirm.

Once this procedure is complete, your credentials will be saved and you will only have to reauthenticate if you sign out/sign back in again. (Exiting Outlook or restarting your computer will not require reauthenticating)

 Outlook for Mac

Sign Out

  1. Open Outlook for Mac.

  2. In the top left corner of the screen, navigate to Outlook > Preferences...

  3. Select Accounts.

  4. In the window that appears, click the minus (-) button in the bottom left corner and click the Delete button when prompted to confirm.

Sign Back In

  1. Click the plus (+) button in the bottom left corner and select New Account...

  2. Enter your UConn email address and password. Approve the DUO request to confirm the sign in.

Once this procedure is complete, your credentials will be saved and you will only have to reauthenticate if you remove/re-add the account again. (Exiting Outlook or restarting your computer will not require reauthenticating)

 Outlook for Web

Sign Out

  1. In the upper-right-hand corner of your web browser, select your picture or initials.

  2. Select Sign Out.

Sign Back In

Refresh the Outlook website to sign back in

Mail app for MacOS (built in mail client on Mac)

 Mail app for MacOS (built in mail client on Mac)

Sign Out

  1. Navigate to System Preferences > Internet Accounts

  2. Select your UConn mail account.

  3. Click the minus (-) button in the bottom left corner and click the Delete button when prompted to confirm.

Sign Back In

  1. Navigate to System Preferences > Internet Accounts

  2. Click the plus (+) button in the bottom left corner and select New Account...

  3. Select the option for Microsoft Exchange

  4. Enter any name of your choosing. Then enter your UConn email under the email address field.

  5. Click Sign In

  6. When asked, “Sign in to your Exchange account using Microsoft?”, select Sign In.

  7. You will be prompted to enter your NetID password and authenticate with DUO to complete the sign in.

  8. Once you are signed in, you will be asked which apps you want to use with Exchange. Select Mail, and whichever other apps suit your preference. Click Done when finished.

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