Faculty and staff can request a replacement device through Motus.
- On the landing page, select Replacement Orders or Review and/or Modify Existing Lines of Service.
- You will be brought to the Service Request Tool. Enter the user's name or number. Select Lookup Line Information to populate the user's information.
- Scroll to the bottom of the page, and select Order Full Cost Replacement.
- Click Save and Continue. The page will expand to list all available devices.
- Check off that you have read the disclaimer, and click Select Device.
- Once you have selected a device, you will see an option below to select additional accessories. Check this off to see available accessories.
- Select any accessories you may need.
- Fill in shipping information fields.
- Select Save and Continue.
- Review your request. Select Submit Requests when you are finished.
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