Page Comparison

1. Student submits request at link provided by Student Services
2. Upon submission:
   1. JSD ticket is created with Stamford IT as the component
   2. The requestor gets a ticket creation email from JSD and another automatic email from JSD with the same confirmation message displayed on the screen when they submitted the form, all communication will be through the ticket
   3. A full time Stamford ITS staff member must approve the loan
3. Stamford IT coordinates with the requestor for pick up,  add comment with Serial Number information in the ticket and completes this form to update Track-it
4. Set status of ticket as Scheduled, the iPad due date is used as the Scheduled date
5. At the end of the loan period, Stamford ITS coordinates with the requestor for the return of the equipment.
6. Stamford ITS either resolves the ticket or if missing or broken contact ITS Business Office to put a hold on student account.

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These instructions are specifically for Stamford ITS

Instructions

Stamford campus loaner request forms can be found on our Stamford ITS webpage.

Check out device

1. Have the client fill out the appropriate request form (either Student iPad Request or Student Laptop Request)
   • Upon form submission, the requestor gets an automated IT Service Desk email with ISD ticket number of their loan request.  
2. Once the form has been completed, find the associated ticket that was made by searching in Jira for the client’s NetID. The ticket can take a minute or two to be created. Check the Components section, add Stamford Support, and remove all others.
3. For iPad loan request, notify a fulltime Stamford ITS staff member for approval.
4. For a laptop loan request, notify a fulltime Stamford ITS staff member, as they will need to add Laura Tropp (Director of Academic Affairs & Associate Campus Director, UConn Stamford) under Request Participants and reach out to her through the ticket for approval.
5. Once loan is approved, Stamford ITS staff will reach out to the requestor to schedule a time for pickup.
6. At time of pickup, Stamford ITS staff will open the ticket and click on Add form and add Loaner Check-Out.
7. Make sure that the listed user in the form is the client. If not, change it to their NetID.
8. Ensure that the consent form was filled out (this is the form that was completed in step 1).
9. Choose a device by asset tag. The only devices listed should be ones that are available according to Assets. Deployed assets will not appear.
10. Select additional equipment as desired.
11. Select a due date.
    • iPad loan period is up to 2 weeks (extensions are permitted at end of loan period contingent upon supply)
    • Laptop loan period is determined by the Director of Academic Affairs. 
12. Click Save and submit.
    • This will update the device in Assets as "CHECKED OUT" to the user with the due date you entered. This will also mark the ticket as "Scheduled" with the same date.