This article provides instructions for faculty and staff on how to set up their new university-owned Dell computer. Most new Dell computers that are university-owned are configured for Windows Autopilot and managed by Intune. This is applicable to most Dell computers purchased for UConn departments supported by Information Technology Services (ITS).
Windows Autopilot is part of a new device management program that helps the university secure and up-to-date devices. Most users will not notice many changes compared to a computer that is not configured with Intune/Autopilot.
Employees who are issued a Windows computer can set their computer up without the assistance of ITS.
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This procedure is applicable only to university-owned computers. If you are student and looking to gain access to Microsoft resources install Microsoft 365 apps on your personal device, see this article: Installing Microsoft 365 apps |
Prerequisites
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You do not need to be connected to the UConn network for initial device setup with an Autopilot machine. |
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Make sure you can connect the machine to AC power
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Stable internet connection
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About an hour for setup time
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Active UConn credentials
on-campus to set up your laptop. |
🔌 Computer is plugged in or fully charged.
Automated setup can take some time and if the computer dies during setup, it will need to be re-prepared by your IT support.
🌎 Stable internet connection.
⏰ About a half-hour for setup time.
Most of the setup process is automated and does not require intervention.
📧 Active UConn email address.
University affiliates must have an email address created by their account sponsor to use a university computer.
🖥️ You are the primary user of the machine
Out-of-box setup
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If this computer is intended to be shared by multiple users (for example, in a lab or as a student employee workstation), please notify your IT contact so that the computer can be set up as a shared-use machine.
The setup process must be done by the primary user of the machine.
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You should not set up someone else’s computer for them.
Setup instructions
Part 1: Get connected
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If you start to set up your Dell computer and the process is different than what is outlined in these instructions, you must bring the computer to ITS or to your departmental local IT contact so the computer can be properly provisioned. |
Plug the included power supply/charger into the USB-C port at the left of your laptop.
Press the power button near the top right of the keyboard to power the device on.
You will be prompted to select the correct country or region. Choose United States, and press the blue Yes button.
You will be prompted to choose the correct keyboard layout. Choose US keyboard layout, and press the blue Yes button.
You will be prompted to connect to the internet. Connect to either your home network if you are remote or to UConn’s network if you are on-campus (UCONN-SECURE). You can use a wireless connection or a wired (ethernet connection) if your new computer supports it. Once successfully connected, press Next.
If you are connecting to UCONN-SECURE, you would need to use your NetID and NetID Password as the user name and password. A prompt will appear starting with “Continue connecting?”, click Connect.
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Otherwise, the computer will not be able to connect to certain university resources. |
Unbox and power on the computer: Ensure that the computer is charged before powering it on.
Select language, region, and keyboard layout: Computers shipped through the PC Refresh Program use the US keyboard layout and the region should be set to US.
Connect to the internet: To set up the computer, you must connect to the internet. You can complete the setup on your home network; it is not necessary to be connected to the UConn network.
Check for updates: The device will now take a few minutes to check for updates and will restart. This is an automatic process.
Part 2: Sign in
Sign in
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: Use your UConn email
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and
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password, then press the blue Next button.
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You will be prompted with Duo. Please be sure to have your Duo account tied with your UConn account to allow access. You may click, Yes, this is my device.
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Accept the Duo 2-factor authentication prompt.
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Automated setup: The “Setting up for work or
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school” window will appear and will advance through
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various setup steps. This
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part may take a while.
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You will then be brought to the Windows 11 login screen. Please use Log in: Use your UConn email address and NetID password to now log into the device.During first setup, you will be prompted with
Set up Windows Hello. This can be used to log into the PC faster, like FaceID on a mobile device. If needed, pictures are in the Expand below
To setup, click Yes, set up. Your laptop camera will turn on and position your face in the center. After a few seconds, it will say That’s it, you’re all set. Click Next.
You will now be prompted to “Create a Pin” in case Windows Hello does not recognize the user. Click Next. A new window will appear with “More Information required”, click Next and you will be prompted for Microsoft Authenticator, which can be downloaded: This allows for additional login methods through biometrics (fingerprint, face scan, etc.) or a PIN. Biometric sign-in methods are optional, but you must set up a PIN.
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Set up Microsoft Authenticator: Follow the steps to download Microsoft Authenticator on a mobile device. Once downloaded,
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follow the installation instructions to add your profile.
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Further instructions and links for Microsoft Authenticator are listed in the “Steps to Activate Windows Hello” expand below.
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You will now be back to create a pin. You can just use numbers or click the “Include letters and symbols” to include more characters. After you will be all set and click OK.
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To bypass Windows Hello, click Skip for now. You will be prompted with “More information required”. Click the X in the top right and the prompt should be able to be skipped.
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| title | Steps to Activate Windows Hello |
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12a. Click Yes, set up
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Click Next
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12i. Click Next
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You will be prompted for Microsoft Authenticator. Use this link to scan to download the app on your OS (iOS/Android): https://support.microsoft.com/en-us/account-billing/download-microsoft-authenticator-351498fc-850a-45da-b7b6-27e523b8702a#ID0EBBJ=iOS
Use this link to add your account: https://support.microsoft.com/en-us/account-billing/how-to-add-your-accounts-to-microsoft-authenticator-92544b53-7706-4581-a142-30344a2a2a57
If a QR Code is on the screen, click Scan QR Code. If not, click the plus icon in the top left and “Add work or school account”. Log in with your UConn credentials and your account should now be linked.
Create a new PIN and Click OK
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You should now be set up with Windows Hello and logged into the desktop.
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| title | Steps to Skip Windows Hello |
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12b. Click Skip for now
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You may be prompted with “More information required” or to get an approval request. With this popup, click the “X” in the top right
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A new screen with appear labeled “Something went wrong”. Click Skip for now
You should now be logged into the desktop. Note: If you want to skip this feature, these steps will have to be done if the device is restarted.
If skipped, the Windows Hello pop up will appear every time that you restart the device. This is due to the management procedure for single user machines.
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You are now fully signed into your computer for the first time! |
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If you do not want to use the Microsoft Authenticator app and would prefer to use SMS or a phone call for authentication, follow these steps: Setting up Authentication for Windows Hello
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You should now be at the desktop. You are all set! If you need assistance with the setup of your new computer, please reach out to your department's IT contact. |
Part 3: Optional steps
Add your networked printer: If you have a department printer, you should add it according to these instructions: Connect to an On-Campus Network Printer (Staff)
Install extra apps: The Microsoft 365 apps (Word, Outlook, etc.) come pre-installed. Most other apps can be installed from Company Portal, which is located on your desktop. If the app you need is not in Company Portal, you can install it from the manufacturer’s website.
Post-setup information
Once you login to the machine, you will be automatically signed into other Microsoft 365 apps, including OneDrive.
There is a possibility that Microsoft Teams will not automatically download.
Please use the link under “Software Installation” to download the program.Your Desktop and Documents folder will both sync their contents to your OneDrive at regular intervals. This feature can not cannot be disabled. It may take a few minutes after logging in for this setting to be applied.
The first signed-in user gains administrator rights on the machine , and has full control of the device. Please ensure the first logged in user is the primary user of the device.
If the device is handed to a different user, they will be prompted with needing Admin credentialsnot be listed as the admin or the primary user. If the primary user changes, please bring back to ITS to reformat or your local IT support to reimage and re-deploy the device to be set for that user.
Printer Setup
Networked departmental printers connect to Intune-managed computers differently than other Windows computers. These newer Intune-managed computers utilize a technology called Universal Print. All networked printers should be searchable through Universal Print.
If your on-campus networked printer does not appear when completing the above steps, you will need to add it to your computer via its IP address. Instructions on that are available here: Connect to On-Campus Printer by IP address - Windows 11 (Staff)
Software Installation
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Press the search button at the bottom center of your screen, and type Company Portal. Click to open the Company Portal.
This should also be located on the left side of your Desktop screen.
Click the Apps Button at the left side.
Find the app you’d like to install, click it, then choose Install.
Additional software is available for download here: https://software.uconn.edu/
If needed, the links below are here if you need a direct download link to basic software.
Google Chrome: https://www.google.com/chrome/
Mozilla Firefox: https://www.mozilla.org/en-US/firefox/windows/
Adobe Reader: https://get.adobe.com/reader/
Zoom: https://zoom.us/download
Microsoft Teams: https://www.microsoft.com/en-us/microsoft-teams/download-app
For Adobe Reader, only download if you do not use a paid Adobe software (Adobe CC or Professional 2020). If Adobe Reader is installed, the other programs will fail to download correctly.
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