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Access/Security Issues
Issue | Resolution |
|---|---|
Why is my report showing |
headers but no data when there should be data? |
It is possible that you may not have the proper access to that specific data within |
WebFOCUS. You can log a ticket directly with the Technology Support Center to confirm your access. |
What do I do if my report is giving me a message stating that there is “no data”? |
It could be that incorrect/invalid data was entered in the parameters before running the report (i.e. account number typed incorrectly). Before requesting access, try to |
run the report again, and reenter your information. |
...
It is possible that you may not have the proper access to that specific data within WebFOCUS. You can log a ticket directly with the Technology Support Center to confirm your access. | |
What do I do if I have access to some of the folders but need access to additional folders? | You can complete an Access Request Form for the desired data mart. |
Loading WebFOCUS
Issue | Resolution |
|---|---|
When I log in to WebFOCUS, the loading screen gets “stuck” and does not present the main WebFOCUS home page. | Sometimes the program gets “hung up” on the dialog. Simply use the browser refresh button to refresh the page allowing it to reload. |
| Note | ||
|---|---|---|
| ||
If you need general assistance, or need to report an issue with WebFOCUS, you can log a ticket directly with the Technology Support Center. |
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