Students taking an online exam in HuskyCT using LockDown Browser with the Webcam requirement may come across an alert that their microphone is not working.
Recommended Steps
Make sure you are using the latest version of LockDown Browser.
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Restart your computer. Once restarted, close all applications on your computer other than LockDown Browser; ensure that no applications that use a microphone (e.g., Skype, Facetime, Google+) are running.
Turn your computer's volume up all the way.
Make sure that your computer's operating system has not muted LockDown Browser.
Mac Mojave users should also ensure they have granted the necessary permissions for the camera and microphone to be used by LockDown Browser.
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Open LockDown Browser, log into your institution's learning management system, and navigate to a course. Then click on the Help Center icon in the upper toolbar.
Click
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Webcam Check. If your camera and microphone are detected and work properly in this check, then they should also work in the pre-exam webcam check.
If you still do not hear your recording, click It's Not Working and follow the steps in the troubleshooter.
If problems persist, we recommend you hook up an external microphone to your computer and try the above steps again. Most external USB webcams come with a built-in microphone, so using one of these is a good troubleshooting step. A USB headset with a built-in microphone is also worth trying.
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If these troubleshooting steps do not succeed, you may have to use another computer for your exams. |
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