Reference guide for Voice-over-IP Phone users.
Place a Call
Dial a number and then lift the handset.
Lift handset and dial a number.
Local Campus calls (5-digit extensions)
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Cisco VoIP Phone 8841 users. The 8841 Phone is used at UConn Avery Point, Stamford and parts of Storrs and Waterbury.
| Note |
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If you have the Cisco VoIP Phone 7841, visit: Guide for Cisco VoIP Phone 7841 |
Use these instructions if:
Your phone has a color screen display
Your phone’s volume button is configured horizontally
Your phone has a back button located under the left side of the phone screen
Compare your phone to this image: 8841 Phone Schematic to confirm that you have the 8841 model.
If you are still not sure which phone model you have, you can flip the phone over and check the model number located on the back of the phone.
| Info |
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To call a university extension number: Dial 5-digit extension number and then # (# optional) |
...
Local and Long-distance calls
Example: dial (XXX)-XXX-XXXX
International Calls
. To call an external phone number: Dial the 10-digit telephone number. To call an international phone number: Dial 011 + Country Code + Phone |
...
number. To call Emergency |
...
Dial 911
Answering and ending a call
Lift handset or press the Answer softkey to answer a call.
Hang-up handset or press the EndCall softkey to end a call.
Ignore a call (Divert)
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services: Dial 911. |
For more support, contact the UConn Technology Support Center at 860-486-4357.
Place a Call
To place a call using the handset:
Lift the handset.
Dial the number.
OR
Dial the number.
Lift the handset.
Answer a Call
To answer an incoming call, you can:
Lift handset OR
Press the Answer softkey.
Decline a Call
To immediately forward a ringing call to voicemail, press the Decline softkey.
...
End a
...
Press Redial softkey (redials last call placed/received/missed), OR
Lift the handset and press the bottom dot on the navigation panel to select a number from your call history.
Corporate Directory
Press Contacts.
Select Corporate Directory.
Select either First Name, Last Name or Number.
Enter the search criteria, press Submit, and select a contact.
Press Dial to place a call to the contact.
...
Call
To end a call, you can:
Hang-up handset OR
Press the EndCall softkey.
Hold a Call
To place a call on hold
...
:
Press the Hold button.
...
To retrieve
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a held call:
Press the Resume softkey
...
OR
Press the Hold button.
Transfer a call
Verify that you are in an active call (not on hold).
Press the Transfer button.
Enter the transfer recipient’s phone number.
Wait for the recipient to answer or skip to Step 5.
Press the Transfer button again.
View call history/place calls via call history
...
Redial a Number
To redial the last call placed/received/missed:
Press the Redial softkey.
To redial a number from your call history:
Lift the handset and press the bottom dot on the navigation panel
Scroll and select the number you would like to call back.
Select a number from your call history.
Conference Calls
...
To start a conference call:
Establish Press the first call, press Conference button.
Enter the participant’s phone number.
Press the Conference softkey to add participant to your call.
Repeat to add additional participants.
...
To remove a conference participant:
While in a conference, press Show Details.
Highlight the participant’s name and press the Remove softkey.
NOTE: You can only remove participants if you initiated the conference.
Forward All Incoming Calls to Another Number
To immediately forward all your incoming calls to another number,
Confirm that you are not in an active call.
Press the Forward All softkey.
Dial the extension or telephone number you wish to forward calls to.
Forward All Incoming Calls to Voicemail
Confirm that you are not in an active call.
Press the Forward All softkey.
Press the Messages button.
...
3. Hang up or press EndCall softkey to end your own participation.
Change ringtone
Press Applications
Deactivate Call Forwarding
Press the Forward off softkey.
Corporate Directory
Press the Contacts button.
Select Corporate Directory.
Select either First Name, Last Name or Number.
Enter the search criteria, press Submit, and select a contact.
Press Dial to place a call to the contact.
Change Ringtone
Press the Applications button.
Select Settings.
Select Ringtone.
Press Play to play the ringtone or push press Set to select the ringtone.
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Voicemail
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Personalize your
...
Voicemail
Initial Setup:
Press the Messages button.
Enter the default PIN (147258).
Follow the prompts to record your name, greeting, and a personal PIN.
Message Waiting Indicators (MWI)
Solid red light on your handset .OR
Message Icon on a line.
...
Retrieve your
...
Voice Messages
Press the Messages button.
Tips and Shortcuts
How do I transfer a voicemail?
You can simply forward the email with the attached voicemail.
Forward a Voicemail
To Forward via the Phone Prompts:
Listen to the new message.
Hit 5 6 to forward.
Provide an introduction.
Hit ##, enter the extension and then #.
How do I Forward all?
...
To forward calls, press the Forward all softkey.
Either enter the phone number, e.g. 1+(555)-555-1234 OR
to forward all calls to voicemail, press Messages
...
.
Voicemail Shortcuts
Main Menu
1 - Hear new Messages
...
4 1 2 - Switch to Alternate Greeting
Listening Listen to Voicemail
#- Next message
...
2 - Save
3 - Delete
8 - Pause
Cisco VoIP Phone 8841 Phone Schematic
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1 | Handset light strip | Indicates an incoming call (flashing red) or new voice message (steady red). |
|---|---|---|
2 | Phone screen |
Displays status, feature, and call information. | |
3 | Programmable feature buttons and Session buttons |
   |
Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. |
Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or |
displaying missed calls. |
Depending on how your system administrator sets up the phone, the buttons provide access to:
Phone lines and intercom lines
Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features)
Web-based services (for example, a Personal Address Book button)
Call features (for example, a Privacy button)
Buttons illuminate to indicate status: |
|
|
Amber, steady: Privacy in use, one-way intercom call, DND (Do not disturb) active, or logged into Hunt Group
Amber, flashing: Incoming call or reverting call
Red, steady: Remote line in use (shared line or Line Status)
Red, flashing: Remote line on hold
| |
4 | Softkey buttons |
The Navigation panel and Select button  | Engages the associated feature in the display. |
5 | Navigation panel and Select button |
 | Like a cursor, allows you to scroll through menus, highlight items, and select the highlighted item. While on-hook, pressing the up option displays your Recent call list and pressing the down option displays your programmed Speed Dials. |
6 | Release Button |
 | Ends a connected call or session. |
7 | Hold/Resume button |
 | Places an active call on hold and resumes the held call. |
8 | Conference button |
 | Creates a conference call. |
9 | Transfer button |
 | Transfers a call. |
10 | Speakerphone button |
 | Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. |
11 | Mute button |
 | Toggles the microphone on or off. When the microphone is muted, the button is lit. |
12 | Headset button |
 | Toggles the headset on or off. When the headset is on, the button is lit. | |
13 | Keypad | Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). |
14 | Volume button  | Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). |
15 | Contacts button |
 | Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. |
16 | Applications button |
 | Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. |
17 | Messages button |
 | Autodials your voice messaging system (varies by system). |
18 | Back button |
 | Returns to the previous screen or menu. | |
19 | Handset | Phone handset. |
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