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Step 1: Learn about Hardware Tokens
If you install the free app, Duo Mobile, on your smartphone, you do not need a hardware token. If you do not wish to use your personal device, you may purchase a hardware token from ITS. Hardware tokens are small devices that generate passcodes that verify your identity in place of a phone. Hardware tokens cost $21 each and last 2 years on average.
Students who are enrolling in the 2FA service and do not have a compatible device may borrow a hardware token.
Step 1: Request a Hardware Token
To request a hardware token, complete the 2FA token request form. A ticket will be generated and you will be notified when the fob is ready for pick up.
Step 2: Register Tokens
Once you have acquired a hardware token, you must register it at the Hardware Token Management Page. After logging in to the portal, enter the code found on the back of the token, omitting any hyphens or spaces. Click Submit, and the portal will link the token to your Duo account, allowing you to use your hardware token as your second factorThese tokens do not need to be connected to a network and run on a battery that should last around 2 years.
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The smartphone app is not necessary for 2FA at UConn; you can have Duo text or call you in order to accept a prompt. |
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These are known as “hardware tokens” and they do not plug into your computer. “Security keys” must be plugged into your computer. Learn more here: Security Keys for the 2FA Service |
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A press of the button generates your code.
Step 2: Where can I buy a token?
Tokens must be registered to UConn at the time of purchase. Therefore, they are bought directly from Duo through the Technology Support Center. Faculty and Staff can purchase them with funds from their department (KFS).
Visit the Technology Support Center on the 1st floor of Babbidge Library, or reach out at techsupport.uconn.edu, to learn more about tokens and to find out if they are right for you.
Token cost is $21.00
You may submit a request for a token using this form: https://techsupport.uconn.edu/duo-2fa-hardware-token-form/
Students may not purchase tokens for long-term use. They may loan them out for a 2-week period, during which they can transition to the Duo Mobile app, SMS, or a personally-bought security key that is compatible with Duo.
Step 3: Link Token to your account
Please contact the ITS Tech Support Center to register your hardware token.
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