Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

This article is for students, faculty, and staff at all UConn campuses who want to access a shared mailbox in Apple Mail on Mac. These instructions are not meant for Office Microsoft 365 Web Access. This article applies to existing shared mailboxes. To create a new shared mailbox, contact the Technology Support Center.

Note
Note
title

Apple Mail is not supported by ITS. If you choose to use this method to connect to a shared mailbox, support options may be limited.

Info

Students who are given access to a shared mailbox must log in using their work accounts rather than their school accounts. Work accounts will either be in the form of NetIDwork (abc12345work@uconn.edu) or student#### (student1234@ad.uconn.edu).

Accessing a Shared Mailbox in Apple Mail

  1. Open Apple Mail.

  2. In the menu bar, navigate to Mail > Add Account...
    In the menu bar at the top of the screen, select Mail and then Add AccountImage Modified

  3. Click the radio button for the Other Mail Account... option. Click Continue.
    Select Other Mail Account at the bottom of the list and then continue.Image Modified

  4. Fill out the fields as listed below and click Sign In.
    Name: any name you want
    Email Address: your.email@uconn.edu/shared_mailbox_name@uconn.edu
    Password: your personal NetID password
    Add a mail account using your name, email address, and password.Image Modified

  5. You should now see a new dialogue box to add the shared mailbox with the message "Unable to verify account name or password." This is normal; you now have access to the extra configuration options, so fill them out as follows:
    Email Address: (leave as is)
    User Name: (leave as is)
    Password: (leave as is)
    Account Type: IMAP
    Incoming Mail Server: outlook.office365.com
    Outgoing Mail Server: smtp.office365.com
    Only edit the account type and incoming and outgoing mail servers.Image Modified

  6. You will be asked which apps should use this account; mail is the only necessary one for this task. 

...

  1. mail appImage Added
  2. The mailbox will be added to the Mail client, but you will not be able to send mail. To continue setup, go to Mail > Preferences.

...

  1. Go to the Mail menu once again and select Preferences.Image Added
  2. In the Accounts menu, click on the account you just created (default name is "UConn"). In the Email Address field, click the dropdown and select Edit Email Addresses...
    Edit email address dropdown menuImage Modified

  3. Double click on the email address to edit that field. Remove your.email@uconn.edu/ so that only the name of the shared mailbox remains. Click OK.

...

Double click the field to edit.Image Removed

...

...

Only leave the name of the shared mailbox.Image Removed

  1. On the Accounts screen, navigate to the Server Settings tab along the top. Under the Outgoing Mail Server (SMTP) section, add your firstname.lastname@uconn.edu email as the User Name and click Save. The final settings should appear as below:
    The final settings for incoming and outgoing mail servers should be complete.Image Modified

  2. You can now exit the Account Preferences menu and return to Apple Mail.

Info

To send email from the shared mailbox, click the drop down arrow next to the

...

“From” field when composing a new message.

Filter by label (Content by label)
showLabelsfalse
max

...

10
spacesIKB
showSpacefalse

...

...

typepage
cqllabel in ( "mac" , "mailbox" , "email

...

" , "apple_mail" , "shared_mailbox" , "exchange" ) and type = "page" and space = "IKB"
labelsoutlook email mac how_to mailbox
Page Properties
hiddentrue


Related issues