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Faculty and staff may request a hotspot if they need to work in areas where there is with no or limited internet access. Requests are subject to departmental approval.

Who

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Can Request a

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Hotspot?

Anyone can

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request a hotspot as long as the department approves

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prior to submitting the request

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.

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• $2 cell phone fee will be charged monthly
• Under our contract, a vendor may offer a particular hotspot for free however, prices vary up to $150

How do you request a hotspot?

1. Go to cellular.uconn.edu
2. Fill out and submit the mobile broadband form

• User will need to specify if they need a global hotspot for international travel  
• Department head will need to approve before filling out form
1. Once requested, hotspot will be received within 1 week to 10 days depending on carrier (Verizon, AT&T, or Sprint)
   • Most hotspots are either Verizon or AT&T
   • User can request which carrier they’d prefer
2. If a hotspot is no longer needed, the department will hold on to the device and submit a disconnect service on cellular.uconn.edu (There are no contract end dates so service can be disconnected at any time.)

Reactivating an Existing Mobile Hotspot 

• The hotspot can be used at a later time.  The department can request new service by submitting the mobile broadband form
• The IMEI and sim card information is needed when requesting service on an existing hotspot
• Turn-around time to obtain service on an existing mobile hotspot is a couple of days unless a new sim card has to be ordered
• The hotspot is transferrable between employees in the same department

Troubleshooting

1. Turn the device on /off
2. Take the backing off, pull out battery and sim card and put back together again
3. If it continues to not work, submit a support request to the Technology Support Center at techsupport.uconn.edu or techsupport@uconn.edu.

Requesting a Hotspot

You request a hotspot through our managed mobility provider, Motus.

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