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ITS technicians will be migrating all ITS-supported Macs from NoMAD to Jamf Connect for user authentication.

Note

This is a destructive process that will erase all data on a client machine. It is the responsibility of the client to confirm in writing that their data is fully backed up.

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Prerequisites

  • You have Jamf Pro access with the following permissions:

    • PreStage Enrollment edit

    • Object deletion

    • Site tagging

    • Static group assignment

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Part 1: Before we have the computer

  1. Log into Jamf.

  2. Check the serial number to ensure that the computer can support Jamf Connect. Generally, this should be a computer from 2018 or newer. You can check a computer’s model on Jamf, or on the Apple warranty website.

    warranty lookup

  3. In the ticket, send the client instructions to back up their data. You can use the<TBD> canned response in Jira. The client must respond to this with a confirmation that the data is backed up. If they request assistance with data backup, they will have to book an appointment with an FTE.

  4. Once we receive written confirmation from the client that they have sufficiently backed up their data, we can send the drop-off canned response in Jira.

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