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ITS technicians will be migrating all ITS-supported Macs from NoMAD to Jamf Connect for user authentication.

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  1. Log into Jamf.

  2. Check the serial number to ensure that the computer can support Jamf Connect. Generally, this should be a computer from 2018 or newer. You can check a computer’s model on Jamf, or on the Apple warranty website.

    warranty lookup

  3. In the ticket, send the client instructions to back up their data. You can use the<TBD> canned response in Jira. The client must respond to this with a confirmation that the data is backed up. If they request assistance with data backup, they will have to book an appointment with an FTE.

  4. Once we receive written confirmation from the client that they have sufficiently backed up their data, we can send the drop-off canned response in Jira.

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  1. Navigate through the setup prompts. This will include steps such as as selecting a region and language.

    1. If it asks you to create a user account or sign in with an Apple Account/ID, the PreStage enrollment was not assigned properly. Stop here and ensure the assignment was set correctly. Then restart the computer and try this step again.

  2. When asked to enroll under management for University Connectionof Connecticut, select Enroll. This step may take a few minutes.

  3. If asked, enable Location Services.

  4. When the computer is at the UConn-branded Microsoft Entra ID login screen, enrollment is complete.

  5. In Jamf, search for the computer via its serial number. Select the computer object then select Edit.

    edit computer object

  6. Under the Site dropdown, select the appropriate tag for the device. For ITS-managed machines, select MWManagedWorkstation. Then select Save.

    select site tag

  7. Add the computer to appropriate static groups. On the sidebar, navigate to Computers → Static Computer Groups. Most single-user machines will be placed in mwManagedWorkstation - Staff / Faculty, and shared machines will be placed in mwManagedWorkstation - Lab.

  8. Select the static group and navigate to Assignments → Edit. Search for the computer via its serial number and ensure that it is checked. Select Save.

    image-20241122-165612.png

  9. Allow the computer to be left online for about 15 minutes to receive policies and configuration profiles.

  10. You can now send the canned response for device pick-up for the client.

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