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- Have the client fill out the appropriate request form (either Student iPad Request or Student Laptop Request)
- Upon form submission, the requestor gets an automated IT Service Desk email with ISD ticket number of their loan request.
- Once the form has been completed, find the associated ticket that was made by searching in Jira for the client’s NetID. The ticket can take a minute or two to be created. Check the Components section, add Stamford Support, and remove all others.
- If this is For iPad loan request, notify a fulltime Stamford ITS staff member for approval.
- For a laptop loan request, notify a fulltime Stamford ITS staff member, as they will need to add Laura Tropp (Director of Academic Affairs & Associate Campus Director, UConn Stamford) under Request Participants and reach out to her through the ticket for approval.
- Once loan is approved, in Stamford ITS staff will reach out to the requestor to schedule a time for pickup.
- At time of pickup, Stamford ITS staff will open the ticket and click on Add form, select form and add Loaner Check-Out and add.
- Make sure that the listed user in the form is the client. If not, change it to their NetID.
- Ensure that the consent form was filled out (this is the form that was completed in step 1).
- Choose a device by asset tag. The only devices listed should be ones that are available according to Assets. Deployed assets will not appear.
- Select additional equipment as desired.
- Select a due date.
- iPad loan period is up to 2 weeks (extensions are permitted at end of loan period contingent upon supply)
- Laptop loan period is determined by the Director of Academic Affairs.
- Click Save and submit.
- This will update the iPad in Assets as CHECKED OUT to the user with the due date you entered. This will also update the ticket as Scheduled with the same date.
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