Faculty, students, and staff should provide the technician assisting them with the computer name.
When users submit a request for desktop support, the technician typically asks for the computer name. Our directory uses this information to index machines, remote into machines, and keep track of inventory. It also enables us to better help users.
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Finding the Computer Name for a PC
You can find the computer name in the information about the operating system or by looking on the computer.
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Serial Numbers consist of 7 characters and end with a 1 or 2. |
From Within the Operating System
Windows 10
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Right click on the Start Menu and open Settings
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Select System
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Scroll down to About
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Every computer has a unique name, typically called a serial number or a service tag. Providing this information to IT support can help expedite work and identify previous service done on a machine. ITS uses computer names for inventory, management, and other purposes.
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On ITS-managed computers, the computer name matches the service tag/serial number. If your computer is serviced by a different IT department, their device naming scheme may be different. |
Windows
From the desktop
Right click on the Start menu and open Settings.
Select System.
Scroll down to About.
The computer name or service tag will be identified under Device name.
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From login screen
From a login screen type “
.\” in the username field. The computer name will be displayed beneath the text box. For ITS-supported Dell computers, the service tag is the same as the computer name.
From the
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outside of the
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device
On desktops, the black tag is on top of the machine. On small, form-factor machines and laptops, it is located on the back of the device.
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macOS
You can find the name or serial number of your Mac on the informational page for your computer or by looking at the back of the device.
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Serial numbers are 10-13 characters, depending on the model year of the device. |
From
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the
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desktop
Click on the Apple logo in the top left corner.
Select About This Mac. Note the serial number listed.
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From the
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outside of the
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device
On the back of the machine, locate the label containing the serial tagnumber. For iMac all-in-one desktops, you can find this underneath the stand.
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