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Reference guide for Voice-over-IP Phone 8841 users.

Place a Call

  1. Dial a number and then lift the handset.

  2. Lift handset and dial a number.

Local Campus calls (5-digit extensions)

...

Info

To call a university extension number: Dial 5-digit extension number and then # (# optional)

...

Local and Long-distance calls

  • Example: dial (XXX)-XXX-XXXX

International Calls

.

To call an external phone number: Dial the 10-digit telephone number.

To call an international phone number: Dial 011 + Country Code + Phone

...

number.

To call Emergency

...

  • Dial 911

Answering and ending a call

  • Lift handset or press the Answer softkey to answer a call.

  • Hang-up handset or press the EndCall softkey to end a call.

Ignore a call (Divert)

...

services: Dial 911.

Place a Call

To place a call using the handset:

  1. Lift the handset.

  2. Dial the number.

OR

  1. Dial the number.

  2. Lift the handset.

Answer a Call

To answer an incoming call, you can:

  • Lift handset OR

  • Press the Answer softkey.

Decline a Call

To immediately forward a ringing call to voicemail, press the Decline softkey.

...

End a

...

  • Press Redial softkey (redials last call placed/received/missed), OR

  • Lift the handset and press the bottom dot on the navigation panel to select a number from your call history.

Corporate Directory

  1. Press Contacts.

    Image of a rectangular button with a symbol of an open book.Image Removed

  2. Select Corporate Directory.

  3. Select either First Name, Last Name or Number.

  4. Enter the search criteria, press Submit, and select a contact.

  5. Press Dial to place a call to the contact.

...

Call

To end a call, you can:

  • Hang-up handset OR

  • Press the EndCall softkey.

Hold a Call

To place a call on hold

...

:

  • Press the Hold button.

    Image of a rectangular button with a pause symbol.Image Modified

To retrieve

...

a held call:

  • Press the Resume softkey

...

  • OR

  • Press the Hold button.

Transfer a call

  1. Verify that you are in an active call (not on hold).

  2. Press the Transfer button.

    Image of a rectangular button with a symbol of an arrow directed at a symbol of a person.

  3. Enter the transfer recipient’s phone number.

  4. Wait for the recipient to answer or skip to Step 5.

  5. Press the Transfer button again.

View call history/place calls via call history

  1. Press the top

Redial a Number

To redial the last call placed/received/missed:

  • Press the Redial softkey.

To redial a number from your call history:

  1. Lift the handset and press the bottom dot on the navigation panel

    Image of a circular button that can be pressed in 5 different locations. The center of the circular button is blank. Press this for the select function. The outer rim of the circular button is marked by four dots located at the top, bottom, left, and right of the circle. Press these for the navigation function.Image Removed

    Scroll and select the number you would like to call back.

  2. Select a number from your call history.

Conference Calls

...

To start a conference call:

  1. Establish Press the first call, press Conference button.

    Image of a rectangular button with a symbol of a group of three persons.Image RemovedImage of a rectangular button with a symbol of a group of three persons.Image Added

  2. Enter the participant’s phone number.

  3. Press the Conference softkey to add participant to your call.

  4. Repeat to add additional participants.

...

To remove a conference participant:

  1. While in a conference, press Show Details.

  2. Highlight the participant’s name and press the Remove softkey.

NOTE: You can only remove participants if you initiated the conference.

3. Hang up or press EndCall softkey to end your own participation.

Change ringtone

...

Forward All Incoming Calls to Another Number

To immediately forward all your incoming calls to another number,

  1. Confirm that you are not in an active call.

  2. Press the Forward All softkey.

  3. Dial the extension or telephone number you wish to forward calls to.

Forward All Incoming Calls to Voicemail

  1. Confirm that you are not in an active call.

  2. Press the Forward All softkey.

  3. Press the Messages button.

Deactivate Call Forwarding

Press the Forward off softkey.

Corporate Directory

  1. Press the Contacts button.

    Image of a rectangular button with a symbol of an open book.Image Added

  2. Select Corporate Directory.

  3. Select either First Name, Last Name or Number.

  4. Enter the search criteria, press Submit, and select a contact.

  5. Press Dial to place a call to the contact.

Change Ringtone

  1. Press the Applications button.

    Image of a rectangular button with a symbol of a gear.

  2. Select Settings.

  3. Select Ringtone.

  4. Press Play to play the ringtone or push press Set to select the ringtone.

...

Voicemail

...

Personalize your

...

Voicemail

Initial Setup:

  1. Press the Messages button.

    Image of a rectangular button with two circles connected by one horizontal line inside of a white square.Image RemovedImage of a rectangular button with a symbol of a cassette.Image Added

  2. Enter the default PIN (147258).

  3. Follow the prompts to record your name, greeting, and a personal PIN.

Message Waiting Indicators (MWI)

  • Solid red light on your handset .OR

  • Message Icon on a line.

    Image of an icon of two circles connected by a horizontal line.Image RemovedImage of an icon of two circles connected by a horizontal line.Image Added

...

Retrieve your

...

Voice Messages

Press the Messages button.

Tips and Shortcuts

How do I transfer a voicemail?

...

Forward a Voicemail

To Forward via the Phone Prompts:

  1. Listen to the new message.

  2. Hit 5 6 to forward.

  3. Provide an introduction.

  4. Hit ##, enter the extension and then #.

How do I Forward all?

...

  1. .

  1. Either enter the phone number, e.g. 1+(555)-555-1234 OR

  2. to forward all calls to voicemail, press Messages

...

To cancel call forwarding, press Forward off.

Voicemail Shortcuts

Main Menu

1 - Hear new Messages

...

4 1 2 - Switch to Alternate Greeting

Listening Listen to Voicemail

#- Next message

...

2 - Save

3 - Delete

8 - Pause

Cisco 8841 Phone Schematic

...

1

Handset light strip

Indicates an incoming call (flashing red) or new voice message (steady red).

2

Phone screen

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listingsDisplays status, feature, and call information.

3

Programmable feature buttons and Session buttons

Image of a rectangular button with a white horizontal line running through the middleImage RemovedImage of a rectangular button with a white horizontal line running through the middleImage AddedImage of a panel of 5 rectangular buttons vertically lined up on the left side of the phone screen.Image of a panel of 5 rectangular buttons vertically lined up on the right side of the phone screen.

Your phone provides quick access to your phone lines, features, and call sessions:

Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls

. These buttons are also called feature buttons

.

Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or

(when not being used for an active call) initiating phone functions such as

displaying missed calls.

Each call on your phone is associated with a session button.

Depending on how your system administrator sets up the phone, the buttons provide access to:

Phone lines and intercom lines

  • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features)

  • Web-based services (for example, a Personal Address Book button)

  • Call features (for example, a Privacy button)

    • Buttons illuminate to indicate status:

    • Green, steadySteady green: Active call or two-way intercom callGreen, flashing.

    • Flashing green: Held call.

    • Amber, steady: Privacy in use, one-way intercom call, DND (Do not disturb) active, or logged into Hunt Group

    • Amber, flashing: Incoming call or reverting call

    • Red, steady: Remote line in use (shared line or Line Status)

    • Red, flashing: Remote line on hold

    • Flashing amber: Incoming call.

    • Steady red: Shared line in use.

    4

    Softkey buttons

    Image of a blank rectangular button.Image RemovedDepending on how your system administrator sets up the phone, enable softkey options displayed on your phone screenImage of a blank rectangular button.Image Added

    Engages the associated feature in the display.

    5

    Navigation panel and Select button

    Image of a circular button that can be pressed in 5 different locations. The center of the circular button is blank. Press this for the select function. The outer rim of the circular button is marked by four dots located at the top, bottom, left, and right of the circle. Press these for the navigation function.Image RemovedThe Navigation panel and Select button Image of a circular button that can be pressed in 5 different locations. The center of the circular button is blank. Press this for the select function. The outer rim of the circular button is marked by four dots located at the top, bottom, left, and right of the circle. Press these for the navigation function.Image Added

    Like a cursor, allows you to scroll through menus, highlight items, and select the highlighted item.

    While on-hook, pressing the up option displays your Recent call list and pressing the down option displays your programmed Speed Dials.

    6

    Release Button

    Image of a rectangular button with a symbol of a red telephone facing down in the inactive position.Image RemovedImage of a rectangular button with a symbol of a red telephone facing down in the inactive position.Image Added

    Ends a connected call or session.

    7

    Hold/Resume button

    Image of a rectangular button with a pause symbol.Image RemovedImage of a rectangular button with a pause symbol.Image Added

    Places an active call on hold and resumes the held call.

    8

    Conference button

    Image of a rectangular button with a symbol of a group of three persons.Image RemovedImage of a rectangular button with a symbol of a group of three persons.Image Added

    Creates a conference call.

    9

    Transfer button

    Image of a rectangular button with a symbol of an arrow directed at a symbol of a person.Image RemovedImage of a rectangular button with a symbol of an arrow directed at a symbol of a person.Image Added

    Transfers a call.

    10

    Speakerphone button

    Image of a rectangular button with a symbol of a megaphone.Image RemovedImage of a rectangular button with a symbol of a megaphone.Image Added

    Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

    11

    Mute button

    Image of a rectangular button with a symbol of a microphone with a cross through it, indicating that no sound will be recorded.Image RemovedImage of a rectangular button with a symbol of a microphone with a cross through it, indicating that no sound will be recorded.Image Added

    Toggles the microphone on or off. When the microphone is muted, the button is lit.

    12

    Headset button

    Image of a rectangular button with a symbol of a microphone under a symbol of headphonesImage RemovedImage of a rectangular button with a symbol of a microphone under a symbol of headphonesImage Added

    Toggles the headset on or off. When the headset is on, the button is lit.

    13

    Keypad

    Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

    14

    Volume button

    Image of a long rectangular button with a subtraction symbol located on its left end and an addition symbol located on its right end.

    Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

    15

    Contacts button

    Image of a rectangular button with a symbol of an open book.Image RemovedImage of a rectangular button with a symbol of an open book.Image Added

    Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories.

    16

    Applications button

    Image of a rectangular button with a symbol of a gear.Image RemovedImage of a rectangular button with a symbol of a gear.Image Added

    Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information.

    17

    Messages button

    Image of a rectangular button with two circles connected by one horizontal line inside of a white square.Image RemovedImage of a rectangular button with a symbol of a cassette.Image Added

    Autodials your voice messaging system (varies by system).

    18

    Back button

    Image of a rectangular button with a symbol of an arrow turning backwards, indicating to undo action.Image RemovedImage of a rectangular button with a symbol of an arrow turning backwards, indicating to undo action.Image Added

    Returns to the previous screen or menu.

    19

    Handset

    Phone handset.

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