Users may experience issues with their email client when 2FA is activated for the first time. Generally, the process for correcting the issue involves signing out or removing the email profile, and re-adding it to the device. Below are the step to accomplish this on various UConn supported email platforms:
Mail App for iPhone & iPad
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| title | Mail (built in mail client) |
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Sign Out Go to Settings > Mail > Accounts Select your UConn mail account. Click the Delete Account button.
Sign Back In Go to Settings > Mail > Accounts > Add Account Select the option for Microsoft Exchange Enter your UConn email address and enter a description of your choosing. When asked, “Sign in to your 'uconn.edu' Exchange account using Microsoft?”, select Sign In. You will be prompted to enter your NetID password and authenticate with DUO to complete the sign in. Once you are signed in, you will be asked which apps you want to use with Exchange. Select Mail, and whichever other apps suit your preference. Click Done when finished.
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Outlook
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| title | Outlook Mobile (iPhone, Android, iPad) |
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Sign Out Open Outlook Click the icon in the top left corner to open the app settings. A menu should slide in from the left. Click the gear icon near the bottom left to access Outlook settings. Under “Mail Accounts” select your UConn email account. Scroll to the bottom and click the Delete Account button. Click Delete again to confirm.
Sign Back In If the UConn account was the only account in Outlook, you will automatically be brought to the “Add Account” screen. Otherwise, repeat steps 1-3 above to get back to the Outlook settings menu, and select Add Mail Account. Enter your UConn email address and NetID password, you will receive the DUO 2FA prompt to confirm.
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Sign Out In Outlook, go to File > Office Account Under user information, click the Sign out link.
Sign Back In In Outlook, go to File > Office Account Click the Sign In link You will now be presented with the Microsoft log in screen. After entering your UConn email address and NetID password, you will receive the DUO 2FA prompt to confirm.
Once this procedure is complete, your credentials will be saved and you will only have to reauthenticate if you sign out/sign back in again. (Exiting Outlook or restarting your computer will not require reauthenticating) |
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