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Select Projects > ITS Service Desk (ISD) to make the Raise a request option available.
Choose the appropriate template (e.g., Q Drive Access).
Fields may vary based on the selected template.
Change the name from yours to the end user’s name or caller’s name; type in the email address or the name to locate the user. Customer information should pop up for you to choose if it is an active NetID.
If the person is not active, type in their email address and you will see a choice to Create. Please add their NetID (if they have one) to the Customer Provided Information field.
If the customer is active and is emailing from a non-@uconn.edu email address, enter their email address in the Reporter field and you will see a choice to Create. Once you have created the ticket, please add their NetID (if they have one) to the Customer Provided Information field.
As you are gathering the appropriate information noted at the top of the description box, type it in the box. This field should only include the request/issue information. Once the ticket is created, you will be able to add further comments to the customer (resolved, etc.).
In the remaining fields, enter the required information
Enter the phone number of the requester.
Click Create.
A new screen will come up. Click on your ticket number at the top lower left side of the screen to open the ticket.
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