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When you are not logged into Confluence, you will see the theme that we applied to our space. This theme improves the usability and the appearance of the KB. To make updates to the content displayed, you need to log into Confluence, the application ITS uses for the KB.

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Log In to the Knowledge Base

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  1. Go to the Information Technology Knowledge Base homepage.

  2. Click Log In, located in the upper right corner of the screen.

  3. Enter your UConn email address and click Next.

  4. The next screen lets you know that UConn uses Single Sign On (SSO). Click Log in with single sign-on.

  5. Enter your NetID and password.

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Editors are invited to also edit pre-existing articles where they see fit. If you are on a page and can improve the information provided, please feel free to edit the page. 

  1. Click the login button Log in the upper navigation bar.

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    Enter your UConn email address and click Continue. Then enter your NetID and password to the Knowledge Base.

  2. Navigate to the page you wish to revise. Click on the edit pencil icon in the upper-right navigation.

  3. Enter your changes using the text editor tools.

  4. Click the blue Publish button in the bottom right corner of the screen. Your changes will then be live.

  5. To view your page within our applied theme, click Refined in the top-center of the window. Choose to View in Refined.

  6. In the new browser tab, you will see the live page as it appears to the public.

  7. Close the tab to return to the editor view.

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  1. There are two ways to create a new page using the Parent page:

    1. Navigate to the Parent page.

      1. Click on the blue Create button at the center-top of the window.

    2. Find your Parent page in the page hierarchy.

      1. Hover your cursor over the list item and click on the + (plus) button.

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  2. Before you begin typing, choose the appropriate template in the right-hand toolbar.
    If necessary, use the search bar within this toolbar.

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  3. The How-to article is a great starting point for KB guides. 

    1. Choosing a template does not restrict any editing tools, it simply starts you off with ITS required elements on the page.

  4. Begin documenting your topic. Reach out to ITKB@uconn.edu with any questions.

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