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These instructions describe the process of picking up and dropping off a device to the Technology Support Center's Device Support team. For information regarding the pickup of bulk Campus Refresh computer orders, please refer to the following page: ITS Campus Refresh - Device Bulk Order Pickup Procedure 

Note

If you are receiving a new machine or freshly re-imaged machine, be sure to login for the first time while on campus. If you wait until you get off-campus to login for the first time, Windows or MacOS will not be able to load your account. More details are provided in an included informational sheet.

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