Faculty, staff, and students should set password recovery options so that they can reset their passwords (create new ones) if they forget them.
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Setting up NetID Password Recovery Options
- Navigate to the NetID website.
- Click on My NetID at the top of the page.
- Click the second option, Set Password Recovery Options. The best approach is to set your secondary contact information using either a personal email or a mobile phone number.
Secondary Email
- Enter a personal email address (not @uconn.edu) in the Secondary Email Address field.
- Click Save Changes.
- Log in to the email account provided.
- From your inbox, open the email from netid@uconn.edu. This email message will provide a verification code you will need to copy or write down.
- Enter the verification code into the field provided on the NetID website.
- Click Submit to complete the process. You will be returned to the Password Recovery page if the process was successfully completed. Here, you will see a new option to remove the current email address listed.
Mobile Number
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You must use a cellphone serviced by one of the listed carriers. If your carrier is not listed, enter a different cellphone number (if you have one) or select another password recovery option. |
- Enter your mobile number in the corresponding field.
- Click on the white downward arrow to open up the drop-down menu and select your carrier.
- Click Save Changes.
- Open the text on your phone to retrieve the verification code.
- Back in your browser, enter the verification code into the field provided.
- Click Submit to complete the process. You will be returned to the Password Recovery page if the process was completed successfully. Here, you will see a new option to remove the current email address listed.
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