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This article is for students, student workers, faculty, and staff at all UConn campuses who want to access a shared mailbox in Apple Mail on Mac. These instructions are not meant for Office 365 Web Access. This article applies to existing shared mailboxes. To create a new shared mailbox, contact the Technology Support Center.

Note
titleNote

Students who are given access to a shared mailbox should must log in using their work accounts , rather than their first.last@uconn.edu school accounts. Work accounts will either be in the form of NetIDwork (abc12345work@uconn.edu) or student#### (student1234@ad.uconn.edu).

Accessing a Shared Mailbox in Apple Mail

  1. Open Apple Mail.
  2. In the menu bar, navigate to Mail > Add Account...
    Image RemovedIn the menu bar at the top of the screen, select Mail and then Add AccountImage Added
  3. Click the radio button for the Other Mail Account... option. Click Continue.
    Select Other Mail Account at the bottom of the list and then continue.Image Modified
  4. Fill out the fields as listed below and Click click Sign In.
    Name:     (Any any name you want)
    Email Address: your.email@uconn.edu/shared_mailbox_name@uconn.edu
    Password: Your your personal NetID password
    Image RemovedAdd a mail account using your name, email address, and password.Image Added
  5. You should now see a new dialogue box to add the shared mailbox with the message "Unable to verify account name or password." . This is normal, ; you now have access to the extra configuration options, so fill them out as follows:
    Email Address: (leave as is)
    User Name: (leave as is)
    Password: (leave as is)
    Account Type: IMAP
    Incoming Mail Server: outlook.office365.com
    Outgoing Mail Server: smtp.office365.com
    ex.    Only edit the account type and incoming and outgoing mail servers.Image AddedImage Removed
  6. You will be asked which apps should use this account, ; mail is the only necessary one for this task. There are more steps to complete, please continue to finish setup.
    Image Removed 
    Image Added
  7. The mailbox will be added to the Mail client, but you will not be able to send mail. To continue setup, go to Mail > Preferences.
    Image RemovedGo to the Mail menu once again and select Preferences.Image Added
  8. In the Accounts menu, click on the account you just created (default name is "UconnUConn"). In the Email Address: field field, click the dropdown and select Edit Email Addresses...
    Image RemovedEdit email address dropdown menuImage Added

  9. Double click on the Email Address email address to edit that field. Remove your.email@uconn.edu/ so that only the name of the shared mailbox remains. Click OK.

    Image RemovedDouble click the field to edit.Image Added

    right-pointing, blue arrowImage Modified

    Image RemovedOnly leave the name of the shared mailbox.Image Added


  10. On the Accounts screen, navigate to the Server Settings tab along the top. Under the Outgoing Mail Server (SMTP) section, add your firstname.lastname@uconn.edu email as the User Name and click Save. The final settings should appear as below:
    Image RemovedThe final settings for incoming and outgoing mail servers should be complete.Image Added

  11. You can now exit the Account Preferences menu and return to Apple Mail.

    Info

    To send email from the shared mailbox, click the drop down arrow next to the "From:" field when composing a new message.


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