This article is for faculty, students and staff who are experiencing issues with video playback in HuskyCT. The most common causes for issues with video playback are often your browser/device settings or network connection.
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- Try a different browser. Many times, the cause of the problem is a setting or cache issue in your preferred web browser.
- Clear your browser cache, and close and restart the browser. Most video playback issues are resolved by refreshing the browser cache.
- Restart your computer. If the underlying issue is caused by a runaway or malfunctioning system process, memory or other system issue, a restart can be surprisingly effective.
- Verify your browser security hasn’t blocked the video due to “mixed content” (does not apply to Safari).
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Video Stops During Playback
To resolve this issue,
- Clear your browser cache.
- Close and restart your browser.
- If you are still unable to play the video,
- Use an alternative browser.
- Restart your computer.
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Contact the Help Center if you are experiencing a different video playback issue, or if the suggested solutions do not resolve the problem. |
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For more information or assistance with HuskyCT, contact the Educational Technology Office at edtech@uconn.edu or (860) 486-5052. |
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