Access/Security Issues
| Issue | Resolution |
|---|---|
| Why is my report showing Headers, but no data and I know there should be data? | This is a KFS Access issue, and It is possible that you may not have the proper access to that specific data within KFS. WebFOCUS. You can log a ticket directly with the Technology Support Center to confirm your access. |
| What do I do if my report is giving me a message stating that there is “no data”? | This is a security access issue, and means that you do not have the proper access to that data. It could also mean, that the It could be that incorrect / invalid data was entered in the parameters before running the report (i.e. account number typed incorrectly). Before requesting access, try to launchrun the report again, and reenter your information. It is possible that you may not have the proper access to that specific data within WebFOCUS. You can log a ticket directly with the Technology Support Center to confirm your access. |
| There are no reports showing at all in WebFOCUS? | This is due to the user not having WebFOCUS Access. Go to Technology Support Center to request access. |
...
| Issue | Resolution |
|---|---|
| When I log in to WebFOCUS, the loading screen gets “stuck” and does not present the main WebFOCUS home page. | Sometimes the program gets “hung up” on the dialog. Simply use the browser refresh button to refresh the page allowing it to reload. |
| Note | ||
|---|---|---|
| ||
If you need general assistance, or need to report an issue with WebFOCUS, you can log a ticket directly with the Technology Support Center. |
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