If you are unable to resolve your issue with Lockdown Browser by yourself, please contact their the Respondus support team. Users have access to 24-hour help on weekdays using this form: Lockdown Support. If they are unable to resolve your issue, the UConn Support Center will use the gathered information to work with you to offer solutions.
Understanding the Ticket Form
The Faculty/Staff/Student student that is having the issue should fill out the form.
- Name: The name of the user who is having the issuestudent.
- Email: Please use your UConn email if possible.
- Version: See "i" or "About" button in LockDown Browser.
- Institution Name: University of Connecticut
- LMS Web URL: lms.uconn.edu