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1. If you are using an external USB camera, be sure that it is plugged in. If you know the camera has lights on it, make sure those lights are illuminated.
2. If the camera is plugged in, or you are using a built-in camera, continue below.
3. Does your webcam have a shutter that is blocking the lens? If there is a slider near the webcam lens, slide it to expose the lens.
4. Be sure that WebEx is looking for the correct camera by following this help guide. To return to this page, use the link at the bottom of the guide
   Changing Speaker, Microphone, and Camera Options in Webex
5. The next step to try is to leave and re-join the WebEx room
6. Let's continue to diagnose by checking if the camera is recognized by programs other than WebExThis step will diverge Webex
   1. In Windows, open the Camera app or another video conferencing application (Skype, Teams)
   2. In Mac, open Photo Booth or another video conferencing application (Skype, Teams)

7. This next step will check the Privacy settings of you computer and will differ for each operating system:

   Open your Start Menu and search for the Camera App. Check to see that this app can detect and use your camera.

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   title If you are on a Windows device
   If you cannot see yourself in the Camera App, let's continue to the Privacy Settings. Open the Start Menu by pressing the Windows key on your keyboard (). Type "Privacy" and you will see "camera privacy settings" in the results. Click on this result. Scroll down to "Allow desktop app to access your camera". Make sure this option is set to "On" Continue to Step 8 outside of this section

   
   

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   title If you are on a Mac OSX device
   Use the Command + Space keys to bring up Spotlight Search. Search Type in privacy, click security Security and privacyPrivacy Click the lock symbol and enter your password to make changes Scroll down to the Cisco WebEx application Find Camera in the list and make sure the box next to it Webex is checked Image Added After you check the box, quit out of WebEx and/the Webex application or restart your computer

   
   

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   title If you are on a Chrome OS device
   Open the Start Menu and search for Camera. Open the Camera app and check that detects your camera and that you can see yourself on the screen. Also see: Allow Chrome to use your Microphone and Camera

   
   

8. If your camera is not detected, please restart your computer. This may help your computer to detect the camera.
9. If your camera is still unresponsive, please contact the Technology Support Center at 860-486-4357 or email techsupport@uconn.edu for further edu for advanced help

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