Reinstall the Application: Mac Users That Can't Run Kaltura Capture
This section is intended This article is for students, faculty, and staff using a Mac and cannot run Kaltura Capture. .
Issue: Less Than 1GB of Memory, Kaltura Cannot Run
Mac users may receive a message that there is less than 1GB of memory and it Kaltura cannot run. The user needs to uninstall the application completely, including all Kaltura Capture related files. It can be done by performing the steps below:, and then reinstall the app.
To do so,
- Uninstall the application itself by moving its icon to Trash
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- .
Remove Kaltura folder from the following location: Mac OS: /Users/<username>/Library/Preferences/Kaltura
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Tip If you do not see the Library folder,
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press Command+Shift+Period to show hidden files/folders
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. - Restart
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- your computer.
- Install the latest application version.
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- Navigate to to System Preferences
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- .
- Click on Security & Privacy
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- . -
- Go to the Privacy tab
- Select Screen Recording.
- Verify that Kaltura Capture is enabled.
- Reboot
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- your computer.
- Start Kaltura Capture
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- .
- Test for whether or not you can record.
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Issue: Videos Not Uploading to Kaltura
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, Videos Not Processing in Kaltura
| Note |
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This section is |
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only applicable for when you've recorded only the webcam or just the desktop, but not both. |
When a video in Kaltura Capture doesn't upload or process on the Kaltura server. This is only applicable when you recorded just the webcam or the desktop, but not both.Windows: The user needs to , users should manually upload the video.
Windows
You should check the local copy of the video to ensure it's not corrupted and then needs to manually upload before manually uploading it to Kaltura. If the video is corrupted, they you will need to re- record the video again. It can be done by performing the steps below:
To do so,
- Press Win+R to open up the Run window and type '%localappdata%'.
- Type %localappdata%, as shown in the image below.
- Open Kaltura > Capture > .
- Click on Capture.
- Select Recordings. The file names are not descriptive. You will need to rely on the date modified to determine which video you need to re-upload.
- Find the .mp4 video that relates corresponds to your recording and navigate to https://kaltura.uconn.edu/my-media. .
- Navigate to the Kaltura My Media page.
- Log in with your NetID.
- Choose "Add New>Media Upload"
Click on Add New. - Select Media Upload.
- You will be able to rename it as it's uploading. Once finished, you will see a green banner telling you the upload is complete. The video will now process and you can close . Close the window.
Mac
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You should check the local copy of the video to ensure that it 's is not corrupted and then needs to manually upload before manually uploading it to Kaltura. If the video is corrupted, they you will need to re- record the video again. It can be done by performing the steps below:
To do so,
- Open Finder, hold the option .
- Hold down the Option key on your keyboard and click .
- Click Go from the top bar, then select .
- Select Library.
- From the Library folder, navigate to Preferences>Kaltura>Capture>Recordings Preferences.
- Click on Kaltura.
- Click on Capture.
- Select Recordings. The file names are not descriptive. You will need to rely on date modified to determine which video you need to re-upload.
- Find the .mp4 video that relates corresponds to your recording and navigate .
- Navigate to https://kaltura.uconn.edu/my-media. Login the Kaltura MyMedia page.
- Log in with your NetID.
- Choose "Add New>Media Upload"
Click on Add New. - Select Media Upload.
- Drag the .mp4 file previously you located in Step 9 onto the browser window to begin uploading it.
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