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Ticket Status can be changed by selecting the available action buttons under the ticket titlesummary line. Common Workflow actions include Assign to team, Resolve this issue, Pending, and In progress Cancel request, and Schedule support. To view all possible ticket statuses, you can click View Workflow next to the Ticket Status under the Details tab at the top of the ticket. This will present a workflow tree of all statuses possible, and which statuses can be chosen from any given status. Further details on available actions, such as issue linking, blocking, and resolution status, are given below.
Communicating with Customer
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