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Instructors at UConn will be able This article is for faculty who need to troubleshoot issues with Scantron issues.

Common

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Causes for Exam Sheet Rejection

Student filled in more than one answer for a question.
Instructor filled in more than one answer for a question on answer key(s).
Instructor failed to fill in page 1,2,or 3 correctly.
There is more than one bubble filled in for a column on any type of sheet.

Common

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Causes for Error Message During Report Building Phase:

Student did not fill in test version number when there are 2, or more, versions.
These exam sheets may be graded incorrectly using another version of the exam.
Viewing the emailed reports should indicate which exam caused this error, and
the students’ exam . You may need to be re-graded by you.grade this exam.

Paper “Skew”/Jam

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Errors:

If an exam sheet jams, or you are given a “page skew” error, grab the sheet as show shown in the image abovebelow, and gently pull the paper away from the rollers with a slight side-to-side motion.

This sheet will have to be re-scanned.

Common

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Causes for Failed Delivery of Exam Results

NetID is bubbled-in incorrectly.
NetID belongs to someone else (i.e. TA scanning exam for Professor, and Professors NetID is entered).

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NetID is invalid or does not exist.

Error Message During Emailing Phase:

Your report files are stored in a folder named “RemarkTemp” that you can access via the desktop folder shortcut shown at the leftbelow. Double-click to open the folder. At this point you have two options:

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