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Students, facultystaff, and staff faculty should know how to obtain header information for possible spam emails received, email bounce backs, and other issues with received emails.

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titleInfo

For more information, see spam and virus

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protection.

Info
titleInfo

If you need to report this information or request assistance from ITS, please include the header information by creating a ticket at serviceit.uconn.edu or by sending an email to helpcenter@uconn.edu.

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  1. Open Apple Mail.
  2. Select the message in the Inbox.
  3. Click View in the Menu Bar.  Select Message.
  4. Select All Headers (Long Headers in older versions of Apple Mail).
  5. This will open the full source of the message, including headers, in a new document.
    This picture shows where to select the 'Message' option so header information can be viewed.Image Removed

Gmail

  1. Open the message in your Gmail inbox.
  2. Click the three dots (ellipsis) in the top-right corner of the message.
  3. Select Show original.
  4. A new tab will open displaying all the header information.

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