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Printer Reports Resources Unavailable Error

Cause

Someone sent a job to the printer in a paper size other than 8 1/2 by 11

Workaround

Restart the printer to clear the job in error.  Help the user resend the job in 8 1/2 by 11.  Explain to them that we are only able to offer printing in 8 1/2 by 11.  If they were charged for the first job, release the 2nd job at no cost through the portal

Printer Reports Resources Unavailable Error

Changing Paper and Toner

Paper

If the printers need paper, we have paper located in the gray cabinets under the tables.  Each paper tray holds 500 sheets of paper, please wait until the tray is completely out before reloading it so we don't have half open reams of paper in the cabinet.  Also please rotate the trays in the printer so the newest paper is at the bottom and the oldest paper at the top.  This is to cut down on jams and other issues with the paper.  When the paper is out of its wrapper it is more affected by environmental factors that can cause damage.  

Print Portal Basics 

Husky One Cards

In order to print students MUST have the new Husky One Card, the new card is the card with the white background and half a husky's face to the right of the card.  Students accounts are not activated for printing services until they have picked up the new card.  The user's print jobs will not even show up in the print portal until they have the new card, so there is no getting around this.  The students were given plenty of time to pick up the new one cards, including opportunities after normal business hours so there is no excuse not to have it. 

Students must also make sure they have money on the card.  Money can be added online, and is instant most time although may take up to 10 min. to appear in some cases.

We DO NOT give free printing.  Students will try to come up with excuses as to why they don't have money on there card.  

When to Use the Portal to Reprint or Release a Job




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