Faculty and staff, as well as special payroll employees, can purchase parking permits through the UConn Parking Services Ticketrak 10 Customer Portal. Permits are required to park in University lots from 7 am to 5 pm unless otherwise posted. Alternatively, students and graduate assistants should refer to the respective student article for role-specific instructions.
Purchasing a Permit
Log in to the Ticketrak Customer Portal with your NetID and NetID password.
For additional information on logging in, refer to the Logging into Ticketrak 10 article.
- From the landing page, click the Permit icon from the top ribbon.
- Notice the Virtual Permits announcement at the top of the view.
- In conjunction with this documentation, review the Permit Instructions section for instructional steps when purchasing a permit.
From the Permit Selection section, click the appropriate checkbox to select the permit desired. The permit option selected will display with darker shading once checked.
- Available permit options may differ depending on your role.
- If you are purchasing a Medical Accommodation permit, refer to the email you receive after purchasing for the next steps (e.g., email appropriate documentation to parkingservices@uconn.edu or contact Ryan Bangham in HR.)
- The amount column does not reflect the bi-weekly rate that will be payroll-deducted for your parking permit.
- For additional permit information, including items, such as permit parking rates and payroll deduction amounts, click one of the Permit Information links located above the Permit Selection section. Content available within the permit information links differs depending on the respective audience/role for each link.
- The Active Date field will automatically populate today's date once a permit is selected.
- Click the Delivery Method dropdown to select an available option.
- From the Vehicles section, select each Vehicle that will be covered by this permit. The vehicle(s) selected will display with darker shading, once checked.
- If your vehicle information is not listed, click Add New Vehicle.
Complete the following fields: License Plate, License State, Primary Color, Make, Model, and Model Year. Select from drop-down list options where available. If a drop-down list of options is not available, manually type the information in each field.
When adding a new vehicle, the Relationship field MUST be left blank to ensure there are no issues with the new vehicle information feed to the backend of the system.
- Click Update to confirm the information and add it to the list of your available vehicles.
- Once a new vehicle is added, select the vehicle to associate it with your permit. See Step 8 above.
- From the Addresses section, click the address that will be associated with your permit. The address selected will display with darker shading once checked.
- If your address information is not listed, or you need to add a mailing address to receive a keycard, click Add New Address.
- Select M-Mailing from the Address Type field drop-down.
- Complete all remaining fields. Select from drop-down list options where available. If a drop-down list of options is not available, manually type the information in each field.
- Click Update to confirm the information and add it to the list of your available addresses.
- Read the acknowledgment information, and then click to check the Accept Agreement box.
- Click Add to Cart from the ribbon at the top right of the screen. This will add your permit to the Cart.
- A confirmation prompt will display to confirm the permit was successfully added to your cart. Click OK to confirm.
Click the Cart icon from the ribbon at the top left of the screen.
Permit purchases should be done in a separate transaction from paying parking tickets. This will ensure that your permit can be set appropriately to automatic payroll deduction rather than requiring a credit card purchase for the full payment at the time of purchase.
- Read through the important note; notice the cart total of $0.00 does not reflect the bi-weekly rate that will be payroll-deducted for your parking permit.
- Review the rates in the Permit Type and Bi-Weekly Payroll Deduction Amount table to determine the cost of your permit and how much will be payroll deducted bi-weekly.
- Scroll down to the bottom half of the screen.
The Email Address for Receipt field should automatically populate your @uconn.edu email address. If your email address is not displaying accurately, contact parkingservices@uconn.edu.
- Review the Employee Permits Paid via Payroll Deduction agreement, and then click the Accept Agreement box.
- Review the Receipt Information that displays on the next screen.
Review the Web Portal Receipt email and the Parking Permit Order email sent to the @uconn.edu email address listed in the portal during the Permit purchasing process.
The system-generated email you receive, also displaying a purchase total of $0.00, will serve as a confirmation that you have purchased a parking permit. Again, this email will NOT reflect the amount of your bi-weekly payroll deduction.
- Click Check Out on the top right of the screen.
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