Ordering a New Cellular Line and Device

Cellular device and lines can be ordered and managed through the Softeligent portal.

• Eligible faculty and staff may order devices for themselves as “subscribers”; requests are routed through an approval process.

• Departmental Coordinators can order of behalf of others and may review and approve orders.

Order a New Device as a Subscriber

1. Sign into Softeligent with your UConn NetID credentials: https://uconn.softeligent.app/ 

2. You’ll see the “My Services” page. Click Order New Service. 

3. The next page shows current carriers and a promotions dropdown page.

4. Choose a carrier and a service. Your options for each of the carriers are:

• Phones: Select from available models, plans, and accessories.  

• Data Services: Select from available models, plans, and accessories. 

• Activation / SIM Card: Input the model and IMEI (if applicable) of the device you would like an active SIM card for. If you already have a SIM card, click the activation only check box. If you do not have a SIM card, you will receive a new one. Select from available plans and accessories. 

5. On the order page, select a plan, any desired add-ons and accessories from their drop-down fields and add any relevant notes into the special instructions or comments field. You and your supervisor will automatically receive email notifications; if there is anyone else you would like to receive a copy of the notification, enter their email addresses into the cc field separated with commas.

6. Click Submit. Your order has now gone to your Department Coordinator’s queue for approval. 

 Order a New Device as a Departmental Coordinator on Behalf of Others

1. Sign into Softeligent with your UConn NetID credentials: https://uconn.softeligent.app/ 

2. On the dashboard page, click Wireless. 

3. You will see a list of subscribers. Click on the subscriber you would like to order a new service for. 

4. Click Action Menu and select Order New Service. 

5. Selecting one of the carrier Smart Phones will open a page new service page. Input a KFS account. Select a model, plan, any desired add-ons and accessories from their drop-down fields and add any relevant notes into the special instructions or comments field.  

6. When ready to send the order to the carrier, click Submit.  

Department Coordinator’s Review of Requests

1. Sign into Softeligent with your UConn NetID credentials: https://uconn.softeligent.app/ 

2. On the dashboard, click Open Order Types.

3. You will see a list of open work orders, and each will have a status. Click into an order that has a status “Pending Approval.” 

4. The order details will appear. A KFS account will need to be entered into the blank KFS Account field. Click Submit. If the number you type in is not a usable KFS account, you will see red error text appear next to the field letting you know the account is not a valid KFS account to use. You will not be able to click submit until typing in a valid KFS account.  

5. To release the order to the vendor when ready, click Approve. If you do not want this order to be completed, click Cancel. Either way, the requesting subscriber will receive an email notification of your selection.