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Connecting to Remote Computer (RDP)

Connecting to Remote Computer (RDP)

Users will only be able to remote into a University device with another University device. Remoting in using personal devices is prohibited by University Policy.

Windows

Step 1: Ensure User Has Administrator Rights on the Local Computer

  1. Go to Settings > Accounts > Other Users and ensure that the user is listed as an administrator:

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If the user doesn’t exist follow these steps to add the account or make them an administrator: Granting Administrator Rights to Additional Users

Step 2: Enable Remote Desktop on the Remote Computer

  1. Make sure the computer you are remoting into has Remote Desktop enabled.

  2. If it is not enabled, follow these steps:https://kb.uconn.edu/space/IKB/10784508493/Enabling+Remote+Desktop+(On-Campus+Computer)

Step 3: Setup Remote Desktop

  1. On the local machine, open Remote Desktop Connection from the Start menu.

    1. If you do not have it installed, you can install it from here:

  2. Click on “Show Options” and enter the IP address reserved for your machine and your username.

    1. The IP address will be provided by ITS when the reservation gets created.

    2. Username will be AzureAD\email@uconn.edu.

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  3. Navigate to Advanced → Settings…

  4. Select Use these RD Gateway server settings:

    1. Under Server name, enter remote.uconn.edu.

    2. Click OK to save the settings.

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  5. Navigate back to General.

  6. Click on Save As... to save the connection settings as a shortcut file on your desktop.

Step 4: Remote into the Remote Computer

  1. Open the shortcut file you created to start your connection.

  2. When prompted, click on “More choices” and select “Use different account”.

  3. Enter in your UConn email address and password and then accept the Duo push.

You should now be remoted into your machine. If further assistance is needed, create a ticket: http://techsupport.uconn.edu

MAC

macOS

The Microsoft Remote Desktop app for macOS has been renamed to Windows App. You can download it from Self Service (UConn-managed Mac) or from the Mac App Store (all Macs).

User must be an Admin on the machine before remoting in. https://uconn.atlassian.net/wiki/spaces/AIT/pages/3260973666

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Configure the gateway

  1. Open Windows App.

  2. Select Windows App on the top menu bar and open Settings….

  3. Navigate to the Gateways tab and click the + button to add a new Gateway configuration.

  4. Under Gateway name, enter remote.uconn.edu.

  5. Under Credentials, select Add Credentials… and enter “AzureAD\email@uconn.edu” and password. Then select Add.

  6. Save and add your Gateway preferences and close the Settings window.

Create the connection

  1. Select Devices and the + button in the top left of Windows App and select Add PC.

  2. Enter your PC’s IP address. (This will be the IP reserved by IT) from Enabling Remote Desktop (On-Campus Computer)

  3. Under Credentials, select Add Credentials… and select the “AzureAD\email@uconn.edu”

  4. Under Gateway, select remote.uconn.edu.

  5. Select Add and then double click the new icon to connect.

  6. You will receive one or two Duo prompts. Duo on Remote Desktop only support the app-based push or the phone call methods. It does not support the SMS or hardware token codes. You can update how you respond to prompts on the 2FA portal at netid.uconn.edu.