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Fix OneDrive "sync delay due to high activity" Error - Windows

Fix OneDrive "sync delay due to high activity" Error - Windows

If your OneDrive app has downloaded and/or uploaded more than 1,00GB (1TB) within 24hrs, you may receive a “OneDrive can’t sync now. You may be experiencing a temporary sync delay due to high activity.” error message. The daily transaction limit is set by your OneDrive app, not the cloud, and can be manually increased following the instructions below.

Following this guide may break your OneDrive app and you will need to reinstall the app and restart your download task. An upload task, however will pickup where it left off.

If the OneDrive app no longer works after altering the configuration files as instructed below, follow the Reset the OneDrive App guide to reinstall your OneDrive app. Reach out to techsupport@uconn.edu with any questions about this process.

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Alter the transaction limits

After following this guide, the OneDrive app will periodically check the configuration files and “fix” your alterations. You will need to:

  • pause and resume syncing if you receive a yellow warning banner.

  • repeat the steps below if you receive a red warning banner.

  • Alternatively, wait 24 hours for your limit to clear.

  1. Close to OneDrive app.

    1. Click on the cloud icon in your Start Menu Bar and then click on the settings wheel. Quit OneDrive.

      image-20260115-134641.png

  2. Open File Explorer and type %appdata% into the address bar. Hit Enter to navigate there.
    The AppData folders hold critical files for your applications. Do not alter any files or folders other than the ones mentioned in this guide.

    image-20260115-134740.png

  3. Switch your location to the Local folder.
    You may do this by using the carets in the address bar as shown in the picture below, or by using the Up navigation arrow to move one level up in the directory tree.

    image-20260115-135831.png

  4. Open the Microsoft → OneDrive - Settings → Business1 folders. UConn uses the Business version of the OneDrive app.

  5. Open the ClientPolicy.ini file. This file should open in Notepad; if you are asked, open the file in Notepad.

  6. Find the following variables and their values:

    MaxClientMBTransferredPerDay = 1048576 MaxClientRequestsPerDay = 2500000

  7. Append a few zeros to the values.

    MaxClientMBTransferredPerDay = 10485760000 MaxClientRequestsPerDay = 25000000000

  8. Save and close the file.

  9. Repeat this process for any ClientPolicy_xxxxxx… files you see in this folder.

    image-20260115-140344.png

  10. Close File Explorer and open the OneDrive app.
    The error message should be cleared and your download/upload should resume.

Reach out to techsupport@uconn.edu with any questions.

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