Mitigating the Self Service+ Keychain Popup Message

Mitigating the Self Service+ Keychain Popup Message

Some university-owned Macs are showing a persistent popup with the following message:

Self Service+ wants to use your confidential information stored in “Jamf Connect” in your keychain. To allow this, enter the “login” keychain password.

This is a bug primarily facing users who have upgraded to macOS Tahoe 26.1. This popup is not malicious, but may present an annoyance to users of university-owned Macs. Users can take steps to mitigate the distraction caused by this popup.

ITS is evaluating a fix for this issue. Once it is determined to be successful, the fix will be delivered remotely to all affected managed Macs.

self service keychain popup

Instructions

You can hide the popup for a Mac set up for single-user mode. If you have a shared-use/lab Mac, there is not currently a fix.

  1. Elevate your account's privileges to administrator.

  2. Enter your password in the popup, then click Always Allow.

  3. The popup will disappear until you next logout and log back in, or if you restart your Mac.

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