The go-to guide for all referrals and escalations, whether internal or external to the ITS Technology Support Center.

Departments supported by ITS Device Support (Technology Support Center)

ITS Device Support provides support for workstations and associated equipment. Departments supported by ITS Device Support have most IT-related issues handled directly by ITS. If you are not supported by ITS Device Support, they can refer you to the proper IT support group. To contact ITS Device Support, visit techsupport.uconn.edu.

• Academic Achievement Center (AAC)

• Accounts Payable

• African American Cultural Center (AACC) *Level 1 Support Only

• Air Force ROTC

• Alumni

• Army ROTC

• Asian American Cultural Center (AsACC) *Level 1 Support Only

• Office of the Associate Vice President of Financial Operations and Controller

• Dean of Students (DoS) *Level 1 Support Only

• Division of Athletics

• Audit and Management Advisory Services

• Avery Point Sea Grant / CIRCA

• Office of the Bursar

• Center for Career Readiness and Life Skills (CARLS) *Level 1 Support Only

• Center for Excellence in Teaching and Learning (CETL)

• Center for Students with Disabilities (CSD) *Level 1 Support Only

• College of Agriculture, Health and Natural Resources (CAHNR)

  • All academic programs

  • Department of Extension (all counties)

  • Dedicated contact - @Josh Mindek

• Document Production Center

• Office of Early College Programs (OECP)

• Facilities Operations

• First Year Programs

• Office of the General Counsel

• Global Affairs

• The Graduate School

• Office of Governmental Relations

• Human Resources

• Humanities Institute

• Information Technology Services (ITS)

• Institute of Materials Science (IMS)

• Office of Institutional Equity (OIE)

• Mail Services

• Marine Sciences

• Office of the President

• Payroll Department

• Office of the Provost

• Puerto Rican / Latin American Cultural Center (PRLACC)

• Purchasing Department

• Quantitative (Q) Learning Center

• Rainbow Center

• Regional campuses

  • See Below for onsite contacts

• School of Fine Arts (SFA)

  • Designated contact - A.J. Newman, interim

• School of Nursing

  • Door access requests can be sent to amber.m.albee@uconn.edu in the Dean's Office

• School of Pharmacy

• Student Activities *Level 1 Support Only

  • Community Outreach

• Office of Student Care and Concern *Level 1 Support Only

• Summer and Winter Programs

• Technology Incubation Program

• Office of Treasury Services

• UConn Impact

• University Communications

• University Events & Conference Services

• University Planning, Design and Construction (UPDC)

• Division of University Safety

  • Designated contacts - @Chris Dahl - 860-486-5159 ; @Connor Raymond - 860-486-5921

• Veteran Affairs and Military Programs (VAMP)

• Office of the Vice President for Enrollment Management & Planning

• Office of the Vice President for Research (OVPR)

• Women’s Center

• Writing Center

Departments supported by College of Liberal Arts and Sciences IT (CLAS IT)

To contact CLAS IT, email clasit@uconn.edu or create a request at https://sharedservices.clas.uconn.edu/information-technology/. IT professionals can move tickets in Jira to the CLAS project.

• Academic Departments

  • Anthropology

  • Chemistry

  • Communication

  • Earth Sciences

  • Ecology and Evolutionary Biology

  • Economics

  • English

  • Geography, Sustainability, Community, and Urban Studies

  • History

  • Human Development and Family Sciences

  • Journalism

  • Linguistics

  • Literatures, Cultures and Languages

  • Marine Sciences

  • Mathematics

  • Molecular and Cell Biology

  • Museum of Natural History

  • Philosophy

  • Physics

  • Physiology and Neurobiology

  • Political Science

  • Psychological Sciences

  • Social and Critical Inquiry

  • Sociology

  • Speech, Language, and Hearing Sciences

  • Statistics

• Centers, Institutes, and Programs

  • Africana Studies Institute

  • Biological Sciences Program

  • Center for Judaic Studies and Contemporary Jewish Life

  • Institute for Brain and Cognitive Sciences

  • Cognitive Science Program

  • El Instituto: Institute of Latina/o, Caribbean, and Latin American Studies

• Service and Outreach

  • Child Development Labs

  • Biodiversity Research Collections

  • UConn Botanical Conservatory

  • Psychological Services Clinic

  • Speech and Hearing Clinic

Departments supported by IT Student Life & Enrollment (IT-SLE)

To contact IT-SLE, call 860-486-8992. Press option 0 for staff assistance. Tickets in Jira can be moved to IT-SLE (SAIT) in Jira by IT professionals.

• Center for Career Readiness and Life Skills (CARLS) *When Escalated from the TSC

• Center for Students with Disabilities *When Escalated from the TSC

• Community Standards

• Counseling & Mental Health Services

• Cultural Centers *When Escalated from the TSC

• Dean of Students *When Escalated from the TSC

• Dining Services

• Off-Campus Student Services

• Office of Student Financial Aid Services

• Office of Fraternity and Sorority Life

• Lodewick Visitors Center

• One Card Office

• Recreation Center

• Office of the Registrar

• Orientation

• Residential Life

• Student Activities *When Escalated from the TSC

• Student Health and Wellness (SHaW)

• Student Union

• Office of Care and Concern *When Escalated from the TSC

• Undergraduate Admissions

• Undergraduate Student Government (USG)

• Wellness and Prevention Services

Departments supported by Engineering Technical Services (ETS)

ETS can be contacted at 860-486-1821 or engr-help@uconn.edu. Tickets in Jira can be moved by IT professionals to Engineering Technical Services.

COE Departmental Contacts

• College of Engineering

• Eversource Energy Center

Neag School of Education

Support contacts for the Neag School of Education are @Cory Joyce - 860-486-0292 and Cathleen Hammel.

School of Business

IT support for the School of Business is led by Department Lead @Alexander del Campo.

• All Campuses

  • ITS Help Desk

    help@business.uconn.edu
    860-486-4357

• Classroom issues

  • ITS Academic IT provides support - 860-486-4357

UConn Foundation

The following contacts provide support for the UConn Foundation.

• @Daniel Nevelos (Director of Information Technology) - 860-486-6932

• Kevin Humphrey (Network Manager) - 860-486-4902

• Austin McMenemy (Network and Help Desk - Administrator) - 860-486-0964

• @Anthony Caruso (Help Desk and Desktop Specialist) - 860-486-0964

Regional Campuses

Avery Point

Avery Point ITS provides support for the Avery Point campus. 860-486-4357

• Academic Building

• Branford House

• Community Professional Building

• AVPT Gymnasium

Lowell Weicker Building (Marine Sciences Building) is supported by CLAS IT. 860-405-9067

AVPT Library is supported by the central UConn Library IT.

Hartford

Hartford ITS support to the Hartford campus. 860-486-4357

• Hartford County Extension

• School of Public Policy

• School of Social Work

• Rudd Center

• Innovations Institute

School of Law

The School of Law is supported by their IT group. 860-570-5158

Stamford

Stamford ITS provides support for the Stamford campus. 860-486-4357.

• Stamford Campus building

• 900 Washington Blvd Residence Hall (WBRH)

Waterbury

Waterbury ITS supports the Waterbury campus. 860-486-4357.

• Waterbury Campus building

• Rectory Building

Other departments

• Travel Services

  • travel@uconn.edu - 860-486-2289 

• Office of the Vice President for Research - Sponsored Programs, Biotech/Bioservices, CORE

  • eRA Help Desk

    era-support@uconn.edu

    860-486-7944

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