Enabling Remote Desktop (On-Campus Computer)
Employees with university-issued devices can enable remote desktop connections to allow another computer to connect.
This process is to be completed on your on-campus computer.
Step 1: Request reservation on UConn network
New computers need a hostname reservation on the UConn network. This gives the computer a permanent address that can be connected to by your local computer. To request this reservation, you will need to email techsupport@uconn.edu with the following information, indicating that you want to create a network reservation for remote desktop:
Computer service tag - (how to find)
MAC address - (how to find)
Once you receive confirmation from ITS that the reservation was successful, you can move into the next step.
Step 2: Enable incoming remote connections
If your computer is managed by ITS, it is likely that this is already done. Only do this if you have issues connecting.
Right-click on the Start button and select System from the menu.
Select Remote desktop at the bottom of the page.
Turn on Remote Desktop and confirm the change when prompted.
If you see the message “You must enable the Window Firewall exception for Remote Desktop” in the dialogue box, click on the provided link. The page that pops up will give you additional instructions on how to change settings for Remote Desktop Connection so that it works.
Uncheck the “Require devices to use Network Level Authentication to Connect” as well
Step 3: Change your power settings
You will not be able to remote into your machine if it is shut down or asleep. ITS is unable to go to your office to wake your computer.
To prevent your computer from falling asleep, you will need to change its power settings.
Open Settings and navigate to System → Power & battery → Screen, sleep, & hibernation timeouts
Under the drop-down for Make my device sleep after, select Never.
Next steps
Now that your on-campus computer is configured, you can now set up your off-campus computer: Connecting to a Remote Computer