The following information may help departments more easily resolve issues faced by Suppliers that may be encountered during the Supplier Registration process. As the CoE oversees the maintenance of over 20,000 suppliers and handles a high volume of new registrations daily, it is the department’s primary responsibility as the requestor to follow-up on their Supplier Request to ensure the Supplier has the resources they need
Please note, that the CoE is always available to provide support and answer questions from departments or Suppliers directly.
Common Issue | Solution |
What can I do if the Supplier cannot receive e-mail invite from the HuskyBuy? | Have Supplier provide a different e-mail address and/or whitelist domains and IPs (huskybuysupport@uconn.edu and @jaggaer.com and @sciquest.com) |
What do I do if the Supplier doesn’t remember their password to login to Jaggaer Network and access their HuskyBuy account? | The Supplier will need to reset their password. Please note that the CoE team cannot do this directly. Have the Supplier contact Jaggaer Support at +1-800-233-1121. International toll free phone numbers can be found here: https://www.jaggaer.com/support/ |
What do I do if the Supplier shows as “Approved” but is not active for shopping (red X mark)? | Contact CoE- there may be a sync error that can be easily corrected. Also, CoE periodically inactivates Suppliers infrequently used Suppliers. If this is the case, CoE can send registration link so the Supplier can update their profile. |
What do I do if the Supplier has completed registration but isn’t approved? | The status of “Profile Complete” indicates the Supplier has filled out all the forms, but they are still pending review and approval. This takes 1-2 business days, depending on current Supplier Request volume and if any corrections are required. If the registration is returned, once corrected and re-submitted, it will re-enter the approval queue which may require an additional 1-2 business days to review and approve. |