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Use this guide if the other participants in the Webex Meeting and you yourself cannot see your camera feed. 

  1. Be sure that WebEx is looking for the correct camera. Click on the caret next to Start Video (or Stop Video) and select the correct camera input.

  2. If you are using an external USB camera, be sure that it is plugged in. If you know the camera has lights on it, make sure those lights are illuminated.

  3. If the camera is plugged in, or you are using a built-in camera, continue below.

  4. Does your webcam have a shutter that is obscuring the lens? If there is a slider near the webcam lens, slide it to expose the lens.

  5. The next step to try is to leave and re-join the WebEx room

  6. Let's continue to diagnose by checking if the camera is recognized by programs other than Webex

    1. In Windows, open the Camera app or another video conferencing application (Skype, Teams)

      1. Open the Start Menu by pressing the Windows key on your keyboard

      2. Type Camera to find the camera app.

    2. In Mac, open Photo Booth or another video conferencing application (Skype, Teams)

      1. Use the Command + Space keys to bring up Spotlight Search.

      2. Type Photo Booth to find the app.

This next step will check the Privacy settings of your computer and will differ for each operating system:

 Windows

  • If you cannot see yourself in the Camera App, let's continue to the Privacy Settings.

  • Open the Start Menu by pressing the Windows key on your keyboard.

  • Type "Privacy" and you will see "camera privacy settings" in the results. Click on this result.

  • Scroll down to "Allow desktop app to access your camera". Make sure this option is set to "On"

 MacOS

  • Use the Command + Space keys to bring up Spotlight Search.

  • Type in privacy, click Security and Privacy

  • Click the lock symbol and enter your password to make changes

  • Find Camera in the list and make sure the box next to Webex is checked

 ChromeOS

Open the Start Menu and search for Camera. Open the Camera app and check that detects your camera and that you can see yourself on the screen. Also see: Allow Chrome to use your Microphone and Camera

  1. If your camera is not detected, please restart your computer. This may help your computer to detect the camera.

  2. If your camera is still unresponsive, please contact the Technology Support Center at 860-486-4357 or email techsupport@uconn.edu for advanced help


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