Scantron Troubleshooting

This article is for faculty who need to troubleshoot issues with Scantron. 

Common Causes for Exam Sheet Rejection

• Student filled in more than one answer for a question.
• Instructor filled in more than one answer for a question on answer key(s).
• Instructor failed to fill in page 1,2,or 3 correctly.
• There is more than one bubble filled in for a column on any type of sheet.

Common Causes for Error Message During Report Building Phase:

• Student did not fill in test version number when there are 2, or more, versions.
  These exam sheets may be graded incorrectly using another version of the exam. 
  Viewing the emailed reports should indicate which exam caused this error. You may need to re-grade this exam. 

Paper “Skew”/Jam Errors:

If an exam sheet jams, or you are given a “page skew” error, grab the sheet as shown in the image below, and gently pull the paper away from the rollers with a slight side-to-side motion.

This sheet will have to be re-scanned.

Common Causes for Failed Delivery of Exam Results 

• NetID is bubbled-in incorrectly.
• NetID belongs to someone else (i.e. TA scanning exam for Professor, and Professors NetID is entered).
• NetID is invalid or does not exist. 

Error Message During Emailing Phase:

Your report files are stored in a folder named “RemarkTemp” that you can access via the desktop folder shortcut shown below. Double-click to open the folder. At this point you have two options:

1) You may email these reports to yourself using Outlook.  

or

2) You can move the files to your thumb-drive. 

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