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Use this guide if the other participants in the Webex Meeting and you yourself cannot see your camera feed. 

  1. If you are using an external USB camera, be sure that it is plugged in. If you know the camera has lights on it, make sure those lights are illuminated.
  2. If the camera is plugged in, or you are using a built-in camera, continue below.
  3. Does your webcam have a shutter that is blocking the lens? If there is a slider near the webcam lens, slide it to expose the lens.
  4. Be sure that WebEx is looking for the correct camera. Click on the caret next to Start Video (or Stop Video) and select the correct camera input.
  5. The next step to try is to leave and re-join the WebEx room
  6. Let's continue to diagnose by checking if the camera is recognized by programs other than Webex
    1. In Windows, open the Camera app or another video conferencing application (Skype, Teams)
    2. In Mac, open Photo Booth or another video conferencing application (Skype, Teams)

This next step will check the Privacy settings of you computer and will differ for each operating system:

  1. If your camera is not detected, please restart your computer. This may help your computer to detect the camera.
  2. If your camera is still unresponsive, please contact the Technology Support Center at 860-486-4357 or email techsupport@uconn.edu for advanced help


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