LockDown Browser Error: "There is a problem with the settings for this exam."

This article is for students who are receiving the error message, "There is a problem with the settings for this exam" while using LockDown Browser (see the image shown below). This issue occurs when the course is a copy of another course (your instructor will know if this is the case), and the instructor has not yet opened the LockDown Browser Dashboard in the copied course. The sections below provide several methods for resolving this issue. 

Resolution 1: Using the Fix It Tool

To use the Fix it tool, 

1. Log into the course.
2. To access the Respondus LockDown Browser Dashboard,
   1. Click on Course Management.
   2. Click on Course Tools. 
   3. Select Respondus LockDown Browser.
3. If any exams are listed with an error on the dashboard, click on the Fix it button.  Doing so will correct any errors associated with exam settings.

If you still receive the same There was a problem... error after deleting personal settings, proceed to Resolution 2. 

Resolution 2: Resetting Your Personal Settings

To reset your personal settings, 

1. Click on the Start Menu icon.
2. Access the Control Panel.
3. Select Network and Internet.
   
4. Select Internet Options.
   
   1. On the Security tab, ensure that your settings are set to no higher than medium.
   2. On the Advanced tab, click Reset under the header Reset Internet Explorer Settings.
5. In the window that opens, select Delete Personal Settings. 

6. Click on the Reset button. 

   Deleting personal settings will impact all your web browsers, not just Internet Explorer.
7. Restart your computer.

If you still receive the same There was a problem... error after deleting personal settings, proceed to Resolution 3. 

Resolution 3: Checking for Blocks on Your PC

If neither Resolution 1 nor Resolution 2 cleared the error, there may be a block elsewhere on your PC (in your firewall, or anti-virus software, for instance) or possibly in the ISP/network you are using. 

To determine if this is the case, click the Help Center icon in the LockDown Browser toolbar, as shown below:

Additionally, you can try:

• Using the computer on a different network
• Using a different computer (that also has LockDown Browser installed) on your main network.

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