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When the alarm is triggered, the first light on the top of the key cabinet will light and the display will indicate that an alarm has been triggered. The alarm may be triggered by the use of the physical master key for the cabinet or by tampering with the device. An administrator may turn off the alarm. To do so, press F to enter the menu, then select Device Manager > Alarm Status and press the F button to clear the alarms.
Expired License
If the license is expired (which can be seen on the bottom of the screen in Commander), it will have to be updated. Contact Deister sales for a new license and instructions for updating the license.
Sync Issue
If Genetec reports an issue with the Deister proxSafe connection in its diagnosis such as this, then there are unassigned keyTags in Deister Commander that are creating duplicate values in a key field. To resolve this, assign all keyTags using the terminal from Commander, and/or delete any unused keyTags that are not assigned.
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keyTags Out of Order on Terminal Issue
If the keyTags are shown out of order on the terminal display (moving down through the menu does not match the order on the panel from top to bottom, left to right), there is a setting to force this to order itself. On the server with Deister Commander, open the DataCommEngine program on the server and under the IP address for the keyCabinet in the Preferences section, under the Terminal preferences tab, ensure that the keyTag number equals proxCylinder option is checked.
Key Cabinet is configured to read the original prox chip (instead of our OneCards)
Keybox terminals were originally configured to use “prox” chips with the 125KHz 26-bit card format. To comply with UConn’s current One Card policies, the keyboxes read the smart chips inside the cards instead. If the keybox terminal is reading the older prox chip and is a model such as a C4, then the internal module can likely be swapped to one which reads smart chips such as the 2619.000 reader module which can be purchased from the manufacturer, Deister Electronic. The 2 screws in front of the unit can be unscrewed and the module inside replaced. For new units, they should be purchased with appropriate hardware to read the smart chips in the SEOS 48-bit card format and have the prox reader disabled.
When a new module is installed, the firmware should be updated to the newest version if one is available. Updated firmware can be found by logging into Deister Dashboard online. To update the firmware, open the DataCommEngine program on the server and under the Action menu, select Firmware update and then select the file. Afterward, ensure that the “Card length (in bits)” setting under the Preferences menu for the terminal is set to 48 (for smart chips; this may vary if using different technology in the future, but it needs to match the installed module in the terminal).
Key Cabinet Access via UConn One Card
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