Department of Psychological Sciences — Hardware and Software Support Policy
Updated March 28September 11, 20222023
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Introduction
The Department of Psychological Sciences Computer Committee decided on the following policy regarding Departmental hardware and software support. The policy was presented to, and approved by the Department Head and Division Heads on Feb. 7th, 2000.
The list of support is updated by the Computer Committee each semester. The following list of support was approved March 2322, 20202023.
If you would like to comment on this policy or make suggestions please contact the head of the committee, Etan Markus, or one of the members: Janet Barnes-Farrell, Nairan Ramirez-Esparza, Matthew Butwill, Eddie Rivera, Brandon Velasco, James Magnuson, Gerry Altmann, Ethan GossettAlev Ecevitoglu (student representative).
The Department of Psychological Sciences currently has three two computer support staff (Psych. Staff). It should be noted that service priority is given to computer problems that affect large numbers of users (e.g., servers, teaching, network printers, shared machines), thus the actual time interval until support is given may vary with the nature of the problem.
New Purchases
1. Please check with PsychIT BEFORE purchasing any software or hardware not listed in this policy. Do not set up a new server without first consulting PsychIT.
2a. New Computers: Windows – In general, these will be current Dell business-class computers purchased through the university and state contract . Our current recommendations:
Desktop: Dell OptiPlex 7090 MT Plus 7010 (Intel i7 Processor, 16 GB RAM, 512 GB – 1 TB solid state primary drive, 2 TB secondary drive for backups, and 5 year warranty).
Laptop: Dell Latitude 7420 (i77440 - 14 in. display (Intel i7 Processor, 16 GB RAM, 512 GB solid state drive, and 5 year warranty).
These PC’s will meet the security standards set by the University and function well for standard business tasks for at least the 5-year warranty period. When a non-standard computer is required for research purposes, we can assist in identifying various options and in preparation of the required exemption request form.
Purchasing laptops with non-removable drives (e.g., Microsoft Surface, etc.) present serious data loss potential because drives cannot be removed for external data recovery. They are also not upgradeable, so important to be honest about cannot be upgraded, so please consider how much space is required for the life of the laptop. Do consider how your important data will be backed up (R: Drive, One Drive, Sharepoint, local hard drive and/or other cloud… Dropbox, etc.)
2b. New Computers: Mac – In general, these will be current Apple business-class computers purchased through the university and state contract. Our current recommendations:
Desktop: iMac 24″ 24 in. display (Apple M1 Processor, 16 GB RAM, 512 GB – 1 TB solid state drive, and 4 year warranty).
Laptop: MacBook Pro 13″ (M1- 14 in. display (Apple M2 Processor, 16 GB RAM, 512 GB solid state drive, and 4 year warranty).
Laptops with non-removeable removable drives (e.g., late 2016 Apple MacBook Pro with touch bar, etc.) present serious data loss potential because drives cannot be removed for external data recovery. They are also not upgradeablecannot be upgraded, so it is important to be honest about how much space is required for the life of the laptop. Do consider how your important data will be backed up (R: Drive, One Drive, Sharepoint, local hard drive and/or other cloud… OneDriveDropbox, etc.)
3. All office computers for Department faculty and staff will be encrypted and configured with the same software in current use for university contract PC/MAC. Unless there is a valid exception, PCs and Macs will be added to the University Active Directory. Authentication in this case will be with NETID and password.
Current Computers
4. Current computers: Any current computer must be at least compatible with Microsoft Windows 10 Enterprise Version 21H1 21H2 and up or Windows 11 Version 22H2 (PCs) or Apple macOS 11.67.4 9 or better (1a-1b). The department will try to assist the migration to compliant machines as support for older machines is phased out.
5. Web sites used to collect information from individuals fall under the auspices of the Human Subjects guidelines (see IRB https://ovpr.uconn.edu/services/rics/irb-2/) and their use with the participant pool requires review by the Department of Psychology’s Psychological Sciences Ethics Committee (Steven Mellor). Additional information is available on the Participant Pool website
6. It is the responsibility of the user to post only legal material on the web (e.g., copyright laws, libel, etc.) and all websites must comply with current minimum standards for University websites.
7. Servers (Microsoft, Mac, and any Linux/Unix computer) must be updated with the latest patches on at least a monthly schedule. This is a University requirement and critical for the security of department and university networks. Faculty who install and/or maintain Microsoft servers need to comply with many policies, not the least of which can be found at the following URL: Server Hardening Standards.
8. Only University computers and departmental printers are covered by the department. Supplies and parts for research computers and non-departmental printers are the responsibility of the faculty.
9. For color printing, please send the file to the Psychology General mailbox (psychology@uconn.edu) with the subject line “color print job”. It will be printed and placed in your mailbox.
In general if you have a computer problem…
1. For issues with email or networking or storage (P, Q, R drives) submit a work ticket by visiting the UConn Jira Ticketing System
Or Call the Computer Center Help Desk at 6-HELP (6-4357). They provide excellent support for e-mail, networking, graphics, and many software applications.
If they cannot assist you …
2. Email psychithelp@uconn.edu to submit a work ticket or submit a JIRA Ticket for computer HELP (JIRA link): http://s.uconn/psychit
Then login with NetID. At the JIRA landing page, click Psychological Sciences link at bottom of list…
Fill out a web-based Work Order Request at Psych WO This work order form is only to be used to request help with IT associated problems within the Department of Psychological Sciences. It is currently limited such that any requests must originate from within the university or Virtual Private Network (VPN) using Cisco AnyConnect VPN .A work-order number will be given on completing the form that should be used in any correspondence concerning the request. You will get an acknowledgment via comments entered on the online Work Request. There is a section on the login page where users can retrieve “forgotten” passwords. Passwords for this site are not emailed at the time access is granted. You should use the “forgot password” option to have the system email you the correct password. If the forgot password option indicated that you are not in the system, please email Psych IT.
If you are not at the university, use the VPN or e-mailhave a computer problem…
1. For issues with email or networking or storage (R drives, OneDrive) submit a work ticket by visiting the UConn Jira Ticketing System
Or Call the Computer Center Help Desk at 6-HELP (6-4357). They provide excellent support for e-mail, networking, graphics, and many software applications.
If they cannot assist you …
2. Email psychithelp@uconn.edu to submit a work ticket or submit a JIRA Ticket for computer HELP (JIRA link): http://s.uconn/psychit
Then login with NetID. At the JIRA landing page, click Psychological Sciences link at bottom of list…
Fill out a web-based Jira Work Ticket. This ticket form is only to be used to request help with IT associated problems within the Department of Psychological Sciences.
An email receipt will be given on completing the form that should be used in any correspondence concerning the request. You will get an acknowledgment via comments entered on the Jira Work Ticket.
If a Jira Work Ticket is not an option…
3. E-Mail psychit@uconn.edu.
You will get an acknowledgment via comments entered on the on-line Work Request and via email
when completed.
If this is an emergency…
4. Call Eddie at (860-377-8403), or if he is not available, call Matthew Butwill (6-5346 / 860-377-9018) or Brandon call Matthew Butwill (6-5346 / 860-576377-64049018).
Email to Matthew or Brandon is also an option should neither be available via telephone, but please copy Eddie.
5. If you are unsatisfied with the response or response time, please contact Etan Markus
Resources
For help with the Psychological Sciences Department network (and other issues) please visit Psych IT Confluence Page
Hardware Support
Item | Primary Support | Psych IT Support |
Dell Workstation & Laptop [1] | Manufacturer Dell PC | basic only |
Apple Workstation & laptop [1] | Manufacturer, Apple MAC | basic only |
Other Workstations & Laptops | Manufacturer, Psychology Staff – for network configuration | emergency only |
Wireless networks / components | DO NOT PURCHASE or INSTALL Wireless Access Points! | none |
Linux | Vendor | limited help |
Operating Systems
Item | Primary Support | Psych IT Support |
MS Windows 10.x, 11 | Minimum Windows 10 Enterprise Version |
21H2 | full support for a compatible PC. Upgrade to Windows |
11 Version 21H2 / 22H2 recommended | |
MS Windows XP, 7, 8 Workstation | REQUIRE upgrade to Windows |
11. | No support. |
Apple macOS [2] | Help Desk. |
7. |
9 | full support: upgrade to macOS |
13.5. |
x recommended |
Word Processing
Item | Primary Support | Psych IT Support |
MS Office 365 for Windows | full support | |
MS Office |
2021 and 365 forMac [2] | full support | |
MS Office 2013 & 2016 |
for Windows | no support, suggest upgrade to Office 365 | |
MS Office 2016 |
& 2019 for Mac | no support, suggest upgrade to Office 365 | |
Refworks (cloud-based bibliographic software) | support as needed and able |
Data Analysis
Item | Primary Support | Psych IT Support |
SPSS |
29 and AMOS |
29 for Windows | installation only | |
SPSS |
29 for Mac |
installation only | ||
SAS 9.4.x (32 bit) and SAS 9.4.x (64 bit) | installation only | |
R (GNU) for Windows or Mac | installation only | |
MATLAB for Windows or Mac (v. |
2023a) | installation only | |
Stata SE |
18 for Windows or Mac | installation only |
Item | Primary Support | Psych IT |
Office365
(Web Browser) [3]
Help Desk (for faculty and staff) and https://email.uconn.edu
No support, web-based
Support | |
Office365 | Help Desk (for faculty, staff, and students) |
No support, web-based | ||
MS Outlook (full version) | installation and emergency only | |
MS Outlook for Mac |
11.x or above) | installation and emergency only | |
Apple Mail |
16.0 or later | installation and emergency only |
Remote Conferencing
Item | Primary Support | Psych IT Support |
MS Teams | Remote support, web-based | |
Webex | Remote support, web-based | |
Zoom | none | installation only |
Web Browsers
Item | Primary Support | Psych IT Support |
Firefox |
117.x and newer | installation only | |
Chrome |
117.x and newer | installation only | |
Edge (Windows 10) | installation only |
Internet Explorer
none
Safari |
16. |
6 and newer for Mac OS |
11. |
x – |
Help Desk. PC version not recommended.
installation only
File and Data Transfer
Item
Primary Support
Psych IT Support
PuTTY (SSH and telnet client for Windows)
13.x | Help Desk. PC version not recommended. | installation only |
Antivirus
Item | Primary Support | Psych IT Support |
Windows Defender | Help Desk University owned computers ONLY ITS Antivirus Info | installation and emergency |
Mac | No support | |
Other Antivirus Software | Contact Vendor | No support |
Other Software
Item | Primary Support | Psych Staff Support |
Adobe Photoshop | installation only AFTER PURCHASE | |
Adobe Acrobat Pro | installation only AFTER PURCHASE | |
Qualtrics [4] |
account creation; limited support |
Footnotes
[1] a.) Windows: Current machine must be minimally Windows 10 Enterprise / Windows 11 compatible, with at least an Intel i5, i7 Intel i7 processor or AMD processor released since 20102018, with Trusted Platform Module [TPM – Windows] for encryption, a DirectX 11.0-12.0 capable Graphics Processor, at least 250 512 GB solid state hard drive (SSD) and a minimum 8 GB of RAM (required for 64-bit) with 16 GB RAM recommended. Older PC’s not meeting/exceeding specifications above cannot adequately run current software. Newer PC’s may not be able to run prior versions of Windows if device hardware is incompatible, lacking current drivers, or otherwise outside of the Original Equipment Manufacturers (“OEM”) support period.
[1] b.) Apple: Current machine must be Mac OS 1011.7.15 9 or above; or Mac OS 12-13 compatible, with at least 250 512 GB hard drive and a minimum of 8 GB or RAM (required for 64-bit) with 16 GB RAM recommended. Old Apple computers not meeting/exceeding specifications above may not adequately run current software. Newer Apple computers may not be able to run prior versions of Mac OS if device hardware is incompatible, they lack current drivers, or are otherwise outside of the Original Equipment Manufacturers (“OEM”) support period.
Office computers will be configured by default to provide whole-disk encryption with automatic updates enabled. All laptops (Macs included) will be configured by default to provide whole-disk encryption with automatic updates enabled. Those running Windows and Mac OS 1011.7.15 9 or higher version will be bound to the UConn Active Directory allowing authentication with NETID/password.
[2] Only Mac OS 1011.7.15 9 or higher will be supported for Office 20192021.
[3] Email: See https://email.uconn.edu (to login, use EMAIL ADDRESS and NetID password). Configuration information is available at https://kb.uconn.eduat the Uconn Knowledge Base.
[4] The Psychological Sciences Department manages departmental use of a University-wide license for this web-based survey software. Those needing a department Qualtrics account should request one via JIRA. Note that a new off-network Qualtrics app is available for use by faculty, staff, and students at UConnby emailing Matthew Butwill.